Top 10 Challenges IT Faces Heading Into 2018 - InformationWeek

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9/18/2017
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Emily Johnson
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Top 10 Challenges IT Faces Heading Into 2018

While IT teams seem to face similar obstacles every year (talent shortages, tight budgets), the technology and methods they use to meet those challenges are rapidly improving and evolving.
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Image: Shutterstock
Image: Shutterstock

10. Don’t understand our external customers well enough

In 2017, "understanding external customers" is low on IT’s list of challenges when it comes to achieving business goals. Sixty percent of respondents said it was either not at all or barely a concern. Perhaps this is due to the immense amount of data today’s customers create and the advanced data collection and analytics tools companies use to better understand their customers. Twenty-seven percent of respondents said their companies were already implementing customer service analytics, and another 34% are evaluating or plan to implement a customer service analytics strategy in the next 12 months. 

Emily Johnson is the digital content editor for InformationWeek. Prior to this role, Emily worked within UBM America's technology group as an associate editor on their content marketing team. Emily started her career at UBM in 2011 and spent four and a half years in content ... View Full Bio

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JohnD838
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JohnD838,
User Rank: Apprentice
9/20/2017 | 8:26:19 PM
Still The Same Challenges
Emily, thank you for sharing this link. The findings are equally compelling. I spent part of the 90s and early 00s at Gartner and its amazing that most of these challenges have not changed. I think that the IT/Business Alignment numbers are not a good as the survey showed, I believe there a lot of room for improvement here. There is a solid opportunity for my company and I to pivot on improving collaboration between developers and IT operations during the transition to DevOps.
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