CIO Values: Michael Fuqua, Senior VP, Global IS, Global Crossing - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IT Leadership // Team Building & Staffing
05:00 PM

CIO Values: Michael Fuqua, Senior VP, Global IS, Global Crossing

"Believe in and demonstrate IT as a business enabler and don't avoid risks."

Career Track

Michael Fuqua, Senior VP, Global IS, Global Crossing

Michael Fuqua
Senior VP, Global IS
Global Crossing
How long at current company: 14 years

Career accomplishment I'm most proud of: Working with a team that has transformed the IT application and operations structures at Global Crossing from a cost-containment shop to a business strategic enabler. More rewarding, we accomplished this while having a direct impact on the success of the business transforming itself from Chapter 11 to a growth company.

Most important career influencer: My father taught me to lead by example, find the best in people, and focus them on how to have an impact. He was a Detroit city firefighter who moved up to chief, managing the busiest areas, and he turned "trouble" personnel into some of the most decorated.

Decision I wish I could do over: I guess--no, I know--I've made many mistakes over the years. However, I typically don't dwell on whether a wrong decision can be done over, but instead attempt to learn and look forward.

The next big thing for my business will be ... automation of IP services, as part of which customers will have control and, when needed, real-time access to consultative expertise via unified communications tools.

Best advice for future CIOs: Believe in and demonstrate IT as a business enabler and don't avoid risks. Think broadly, taking on the business challenges that help drive the vision and mission success, demonstrating new ways of doing things that directly influence other leaders within the business.

On The Job
IT budget: $60 million

Size of IT team: 310

Top three initiatives:

  • Deliver system initiatives that support the corporation's 15 program priorities
  • Auto-activation of business IP services
  • Improve reliability of our infrastructure from four nines to five nines

How I measure IT effectiveness: We measure contribution to business development priorities in terms of new products, productivity improvements, and efficiency, and we use a scorecard of key IT measurements, including labor contribution to service revenue, system availability, various cost-per-unit areas, and internal customer-support satisfaction.

Tech partners: HP, IBM, Microsoft, Sun

College/degree: From Wayne State University, a BS in electrical engineering

Favorite sport: College football

Leisure activities I enjoy golf as well as dabbling with electronics.

Last vacation Dakota national parks

If I weren't a CIO, I'd be ... doing product development or R&D.

See what other top tech execs have to say:
CIO Values: What They've Accomplished, Where They're Headed

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
InformationWeek Is Getting an Upgrade!

Find out more about our plans to improve the look, functionality, and performance of the InformationWeek site in the coming months.

How CIO Roles Will Change: The Future of Work
Jessica Davis, Senior Editor, Enterprise Apps,  7/1/2021
A Strategy to Aid Underserved Communities and Fill Tech Jobs
Joao-Pierre S. Ruth, Senior Writer,  7/9/2021
10 Ways AI and ML Are Evolving
Lisa Morgan, Freelance Writer,  6/28/2021
White Papers
Register for InformationWeek Newsletters
Current Issue
Flash Poll