Over the past year and a half, major carriers such as AT&T and Verizon have feverishly rolled out managed services. While these providers are interested in getting a slice of the hosted voice-over-IP and managed customer-premises-equipment, or CPE, markets, the number of businesses interested in deploying these services hasn't grown substantially in the past few years.
"Service providers want a piece of enterprise VoIP and CPE spending," says Matthias Machowinski, directing analyst of enterprise voice and data at Infonetics Research Inc. "They don't want to just provide a dumb pipe to the network, so that's why they're rolling out these services," Machowinski says.
Businesses have several choices in how they deploy voice over IP. They can implement it using in-house resources, a hosted VoIP service provider, or managed CPE services. Many businesses want to stay in operational control of their voice-over- IP networks. This is the main reason why they aren't signing up with services providers, Machowinski says.
Companies also are concerned with the operational costs associated with managed and hosted services. While up-front costs for hosted or managed services usually are low, monthly fees that services providers charge can run more than in-house deployment of voice over IP.
Ensuring the security of voice-over-IP networks also is a concern. "Businesses are becoming aware of the security implications of putting voice on a data network because, when voice traffic becomes data traffic, there are many threats it's being exposed to," Machowinski says. "VoIP isn't going to happen overnight, but there's going to be a long-term migration" to it.
Is your company planning to change its telephone service over the next year or two? What direction is it planning to go in? Let us know at the address below.
Service Spending What has your company spent on hosted IP-voice and managed-CPE services?
Spending on hosted IP-voice services rose 58% between 2003 and 2005, according to Infonetics Research estimates, from an average of $157,607 in 2003 to $249,103 last year. Expenditures attributed to managed CPE services have rose even more--an average increase of about 129%, climbing from $84,889 in 2003 to $194,056 in 2005.
How Enterprises Are Attacking the IT Security EnterpriseTo learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Infographic: The State of DevOps in 2017Is DevOps helping organizations reduce costs and time-to-market for software releases? What's getting in the way of DevOps adoption? Find out in this InformationWeek and Interop ITX infographic on the state of DevOps in 2017.
2017 State of IT ReportIn today's technology-driven world, "innovation" has become a basic expectation. IT leaders are tasked with making technical magic, improving customer experience, and boosting the bottom line -- yet often without any increase to the IT budget. How are organizations striking the balance between new initiatives and cost control? Download our report to learn about the biggest challenges and how savvy IT executives are overcoming them.