Vendors Roll Out Internet-Based Customer-Mgm't Products - InformationWeek

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Vendors Roll Out Internet-Based Customer-Mgm't Products

Sales Vision Inc. and Saratoga Systems are expanding their customer-relationship management offerings to include features that provide users easy access to corporate databases via the Internet.

Sales Vision today will unveil Sales Portal, a Java tools package that consolidates database and Internet information into a single portal interface. The system collects the data via its sales-force automation technology to provide information to partners and customers along the supply chain, and vice versa. Each player in a company's selling chain uses a specific URL that securely connects to one of three interactive portals. A partner portal offers sales representatives or channel partners access to shared account data, and also offers work- flow notification and routing among the users. The customer portal lets buyers see information about orders and past purchases, while the prospect portal presents more general information and qualifies entrants to the system for processing of sales leads. The prospect portal can be integrated into E-commerce systems as well.

Sales Portal will be packaged with the company's existing Jsales enterprise application for customer-relationship management, or can be purchased separately. Sales Vision will begin shipping the products in the second quarter. Pricing details are not yet available.

A similar offering from Saratoga for employees and partners of midsize businesses was enhanced yesterday. The company's Avenue 5.0 system will now feature WebExpress, which gives internal users and partners thin-client access via browsers to real-time customer information. DocumentExpress lets users create, view, and update files, and then transfer those documents to other Avenue users. The company has also added DatabaseExpress, a feature that lets remote users update their data with changes made on the central database through a quick synchronization. Bidirectional access to Avenue 5.0 will be available for database systems from Microsoft, Oracle, and Sybase. Bidirectional support is available for PalmPilot devices and Microsoft Outlook users. Availability and pricing have not yet been disclosed.

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