Capitalizing on Unified Communications: A Business and Technical Strategy Overview
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Overview: This paper presents Wipro's point of view on the benefits of UC, and describes our unique ability to combine telephony planning and industry-specific expertise with comprehensive UC solutions designed to meet the needs of virtually any enterprise. It also provides a technical strategy to help decision makers plan for adopting UC, leveraging existing telephony infrastructure while migrating to a full UC solution.
Unified Communication (UC) is an essential technology for improving organizational productivity. UC can transform an organization—moving it from costly and ineffective silos of communication to a simplified, common user interface for communications of all types. UC spans telephony, messaging, collaboration, and presence to help organizations create new workflows that improve individual and group effectiveness.