Deloitte Consulting

Latest Content From Deloitte Consulting

Whitepaper: Next-Generation Data Centers: The Vision, The Value, And Getting There

by Deloitte ConsultingApr 29, 2008

will examine the critical steps including how to Sponsored by Deloitte Consulting, this presentation focuses on the people, processes, technology, and facilities, how to sell the value to the business, and how to manage the transition to the next-generation data center. This presentation will help you understand how to manage expectations, measure value achievements, and identify critical success factors.

Whitepaper: Complaints Management: More Than Just Handling Complaints - It's Managing Customer Relationships

by Deloitte ConsultingJan 01, 2008

This paper published by Deloitte Consulting describes that today’s medical device companies face several challenges - some common to the rest of the health care industry, and some unique to the medical device sector. This paper zero in on a Customer Relationship Management (CRM) solution to the logistical challenges presented by complaints management, within the context of field service and call center operations support.