BSM Digest

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Whitepaper: The 7 Steps to Business Service Management

by BSM DigestJan 01, 2008

The new imperative in IT management is the ability to manage the technology infrastructure within the context of the business services that depend on it. Whether called Business Service Management (BSM) or end-to-end IT Service Management (ITSM), the goal is to understand how the health of individual components within a service’s ecosystem relates to user’s Quality of Service (QoS) and the company’s business requirements. This paper gives 7 steps for Business Management.