TECH DIGITAL RESOURCE LIBRARY

OSF Global Services

OSF Global Services is a dynamic IT Services & Consultancy provider established in 2003, through the acquisition of Hit Soft, a successful offshore service provider founded in 1999. The company is headquartered in Quebec, Canada with development branch-offices in Romania and Ukraine, enabling follow-the-sun support services to any of our clients.

Our Website: http://www.osf-global.com


Latest Content From OSF Global Services

Whitepaper: API Considerations in CRM Vendor Selection

by OSF Global ServicesSep 25, 2010

APIs should be one of the key determining factors in deciding what CRM your company will use, according to OSF. APIs are critical in determining how easily, or how hard, it is to interface your CRM with your other company software apps. They say that you save time and money by having a CRM with a good API readiness, and that the time and manpower you save with your IT people alone makes it a good investment. How much should API readiness fit into the search for a good CRM?


Whitepaper: Interim Marketing Manager

by OSF Global ServicesJan 14, 2010

Service management, as part of the supply-chain management, is the link between the sales department and customers. Its goal is to optimize the service-intensive supply chains, which tend to be more and more complex. Service management is usually linked to operations support systems. Systems that use service management can include order management, inventory management, activation, maintenance, performance diagnostics, and several other types of support systems. A well-run service management process ensures that these systems are working optimally and error free.


Whitepaper: How To Choose The Best CRM Implementation Partner For Your Call Center

by OSF Global ServicesJul 28, 2009

In the era of multichannel communications, the Service Management and Customer Support features used in call centers, along with the Sales Force Automation (SFA), are among the most common functionalities of a Customer Relationship Management (CRM) solution. Very often, the call center runs using an Automated Call Distribution (ACD) solution without integrating it with a CRM solution. The growing number of call centers on various market verticals proves that call centers have become more complex, with a more diverse customer base with particular needs in customer management, as well as multiple products and marketing channels to manage. Integration is also important, as a call center solution needs to bind together multiple systems such as ACD, CRM, financials, and other business-specific systems. This white paper aims to provide you with answers on how to choose the best CRM implementation provider for your call center.


Whitepaper: BPO: The Effective Answer To The Financial Crisis

by OSF Global ServicesApr 05, 2009

The ongoing global financial crisis is a concern for everyone in almost all industries - fear of lost jobs, foreclosed homes, and bankrupt businesses. About 20% to 40% of revenues from offshore outsourcing companies are tied to the financial services industry. With its collapse, companies have been forced to look to other vertical markets. Who wins and who loses from the crisis? In addition, in what ways can a company use BPO services to consolidate its position in this crisis-affected market? This white paper will provide you with answers to these questions, together with some updates on the evolutions of the BPO industry since the beginning of the financial crisis.


Whitepaper: Overcome Cultural Differences In The Outsourcing Process

by OSF Global ServicesApr 05, 2009

According to recent studies from major Big 4 auditor, 69% of all outsourcing deals fail, completely or partially. The main reason for this is lack of cultural compatibility between the vendor and the client and poor relationship management. Outsourcing is quickly making the transition from new business strategy, to business as usual. Most major companies have already tried outsourcing, and mid-sized companies are beginning to see the value of selective outsourcing as well. While this strategy is being adopted by the mainstream, many companies are acknowledging the fact that the success of the outsourcing project depends on a quality management of the outsourcing relationship.


Whitepaper: Mititgate BPO Security Issues

by OSF Global ServicesApr 05, 2009

Business Process Outsourcing (BPO) is a common practice these days: from front office to back office, HR to accounting, offshore to near shore. However, benefits of reduced cost aside, you need to provide outsourcers with access to some of your most sensitive corporate data assets. So, along with the benefits of BPO comes an increased risk to data. If you cannot protect your data, you put your business at risk. However, if you constrain the use of data too much, you can paralyze the outsourcing effort, and your business. So how do you align your outsourcing effort with business goals while protecting the data? This white paper aims to give you some practical tips on what to ask and to expect in an outsourcing relationship, in terms of security.


Whitepaper: BPO, An Effective Answer To The Financial Crisis

by OSF Global ServicesApr 05, 2009

The ongoing global financial crisis is a concern for everyone in almost all industries: fear of lost jobs, foreclosed homes, and bankrupt businesses. About 20% to 40% of revenues from offshore outsourcing companies are tied to the financial services industry. With its collapse, companies have been forced to look to other vertical markets. Who wins and who loses from the crisis? In addition, in what ways can a company use BPO services to consolidate its position in this crisis-affected market? This white paper provides answers, together with some updates on the evolutions of the BPO industry since the beginning of the financial crisis.


Whitepaper: IT Outsourcing Benefits For Health Care Companies

by OSF Global ServicesApr 05, 2009

Perhaps no other industry could better depict the benefits of IT than health care. Most health care organizations have already invested in IT outsourcing, for anything from telecommunications and wireless, to application data development (i.e. LIMS, SOA), or even business process management. How much do you know about the new HIPAA regulations and keeping up with them? Gartner analysts predict that this year health care investments in IT will increase by more than 50 percent, which could enable clinicians to reduce the level of preventable deaths by 50 percent by 2013.


Whitepaper: Avoid Outsourcing Pitfalls

by OSF Global ServicesSep 01, 2008

For every redundancy that a smart outsourcing project eliminates and every dollar that it saves, there are also risks in managing operations from distance. Read this article to learn the potential issues and risks you should be aware in the outsourcing process.


Whitepaper: The Real Cost of Outsourcing

by OSF Global ServicesSep 01, 2008

You would be surprised to find out that the final sum up can be almost 65% more than estimated. This is an estimated figure according to our calculations revealed in this white paper. Get more findings by downloading the full paper now.