For over 20 years, ciboodle (formerly Graham Technology), a wholly owned subsidiary of Sword Group, has helped improve the way large organizations interact with their customers. Provider of the award-winning customer interaction software suite, ciboodle, the company also offers a range of professional technology services. This proven combination attracts and retains high-value customers for ciboodle's clients, while reducing their operational costs. With industry experience in a multitude of sectors, the company is consistently recognized by industry analysts as one of the world's leading customer-centric technology providers.

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Latest Content From ciboodle

Whitepaper: Standard Bank: Consolidation and Stabilisation with ciboodle

by ciboodleSep 24, 2008

Find out how Standard Bank of South Africa replaced its incumbent CRM system with Sword ciboodle to consolidate and stabilize its platform for future growth. With Sword ciboodle, SBSA was able to stabilize their system and safeguard its customer contact centers against the risk of service and database loss.

Whitepaper: Crazy John's: CRM Platform for Expansion

by ciboodleJun 30, 2008

With over 100 retail stores nationwide and an ambitious plan to launch Crazy John's as Australia's first large scale mobile virtual network enabler (MVNE), a greenfield CRM sales and service solution was required to provide high profile brand partners the ability to deliver new products to market. The solution would also need to leverage existing investments in billing, marketing and financial systems and have the capacity to scale in line with expansion plans.

Whitepaper: Eskom: Business Transformation Through Process with ciboodle

by ciboodleJun 26, 2008

In an increasingly demanding market South Africa's state-owned electricity company had to develop a system that would allow their agents to access information more effectively, increase productivity, enhance customer service and reduce the overall cost to service customers.

Eskom's main business objectives were to improve the handling and recording of customer service requests, create a cohesive and efficient customer management system, and develop a unified case management to reduce multiple customer call backs.

The Sword ciboodle CRM solution was designed to control routing and monitoring of work over Eskom�s seven operational call centers.

Whitepaper: Getting to Single Contact Resolution

by ciboodleJun 06, 2008

Traditional technologies and techniques for handing customer interactions are holding back improvements to single contact resolution, and are directly impacting on the customer experience and putting customer loyalty at risk. Modern contact center platforms provide the next generation of technology and advanced the techniques required to improve the customer experience, ultimately making single contact resolution a reality. This whitepaper explores how today's contact centers are utilising technology to succeed.