Latest Content From McGee-Smith Analytics
by McGee-Smith AnalyticsNov 11, 2008
The purpose of Unified Communications is to improve the efficiency of interactions in personal and collaborative communications. This presentation explores the shifting role of contact centers.
by McGee-Smith AnalyticsMar 18, 2008
Contact centers are included in 30% to 50% of enterprise communications implementations. McGee-Smith reviews the state of the contact center in this presentation. Enterprise application integration offerings are reviewed, among others.
Contact Center Market Update