UBM: TECH DIGITAL RESOURCE LIBRARY

McGee-Smith Analytics


Latest Content From McGee-Smith Analytics

Whitepaper: Contact Center Market Update

by McGee-Smith AnalyticsNov 11, 2008

The purpose of Unified Communications is to improve the efficiency of interactions in personal and collaborative communications. This presentation explores the shifting role of contact centers.


Whitepaper: Contact Center Market Update

by McGee-Smith AnalyticsMar 18, 2008

Contact centers are included in 30% to 50% of enterprise communications implementations. McGee-Smith reviews the state of the contact center in this presentation. Enterprise application integration offerings are reviewed, among others.