SunTec Business Solutions

SunTec is a leading provider of Relationship-based Pricing and centralized billing solutions for Banking, Financial Services & Insurance (BFSI), convergent transaction pricing and billing solutions for Communication, Media & Entertainment (CME) and advanced meter-data management and billing solutions for Utilities industries. We conceptualized and created our core pricing and billing platform, horizontal in nature, flexible enough to address pricing and billing requirements of any transaction based vertical. Our product offerings, the TBMS-F suite for BFSI, the TBMS-T suite for CME, and the TBMS-U for Utilities verticals provide comprehensive solutions to our customers for measuring and monitoring transaction value, enabling tighter control on profitability. We leverage our extensive domain experience to successfully define, design and deliver cost-effective solutions for our clients across the globe.

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Latest Content From SunTec Business Solutions

Whitepaper: Axis Bank Enhances Customer Experience

by SunTec Business SolutionsSep 06, 2008

Axis Bank, one of the leading private sector banks in India, replaced its homegrown legacy system with SunTec's TBMS-F solution and established a centralized dynamic billing and pricing framework, thus increasing its operational efficiency significantly. The Relationship-based Pricing and Centralized Billing product suite enabled Axis Bank to manage fee billing for current account, cash credit and savings account banking functions. TBMS-F also provided Axis Bank with the ability to offer personalized product packages to specific customers or groups of customers, and also to go to market with fresh product packages and promotional plans quickly.

Whitepaper: Customer Profitability vs. Customer Satisfaction: Keep Guessing or Model your Pricing strategies

by SunTec Business SolutionsJan 22, 2010

Most Financial Institutions do not have a clear understanding of what or who drives their profitability. They make assumptions or guesswork, and most of the time, try to fix their profitability metrics into the 80/20 rule or something similar --the majority of profits (80%) come from a minority (20%) of customers, products, or business segments. Is profitability as simple as this? While there is no denying the 80/20 rule, how does an organization find this 20%? And taking the converse of this much established rule, how many organizations do actually see the 20%, or in many cases, as much as 40% customers, who are "profit destroyers"?

Whitepaper: Customer-Centricity - Strategy for Survival

by SunTec Business SolutionsJul 23, 2008

Customer relationships have taken center stage in the financial services industry today. In order to sail through the tough competition and sustain revenues, it is important for financial institutions to focus on retaining their profitable customers. Aiming to achieve customer-centricity, banks around the world have implemented various strategies -� some are enterprise-wide strategies while others are departmental -- but they still fall short of achieving substantial success. In essence, it is essential for banks to drive customer-centricity, following a holistic approach. This should be an enterprise-wide initiative and should be aligned with the overall growth objectives of the organization. There are four key components of customer-centricity: Consolidation of data, Analyzing available data to get customer insight, Designing relationship-based pricing and product strategies and Rewarding. In order to safeguard investments and mitigate the risks involved in achieving total customer-centricity, banks can implement their plans across all these areas in a phased manner, starting with the most critical aspects of business. This white paper discusses how modern-day banks can identify, service and retain their valuable customers, by creating an enterprise-wide infrastructure to implement effective customer-centric strategies.

Whitepaper: Relationship-based Pricing: Take Charge

by SunTec Business SolutionsApr 25, 2009

Few banks have yet emerged from the global banking crisis and the resultant recession unscathed, especially the top tier. With interest rate cuts, sharp increases in unemployment, wage deflation across continents, further sharp falls in asset prices, the recession is showing no signs of recession in the near future. Banks are facing substantial declines in what most successful business see paramount -- profitability.

Whitepaper: Revenue Leakage -- Opportunity Calling for Banks!

by SunTec Business SolutionsFeb 16, 2009

Revenue Leakage has been a universal phenomenon, gnawing up the profit margins of service and transaction-based industries. Service providers in industries such as telecom have effective revenue assurance solutions to counter this threat. Although executives and managers in the banking industry acknowledge the prevalence of revenue leakage, they are not able to pinpoint its source or quantity. Banks need help in identifying the sources/points of leakage, quantifying the volume of revenue loss and also in minimizing/avoiding revenue leakage. Establishing adequate control mechanisms and reporting facilities to predict potential leakage points is another critical requirement for them. Revenue Leakage can occur due to incorrect pricing, operational inefficiencies, missing transactions, unpriced transactions, uncollected revenues, etc. In various stages of the customer relationship life cycle, such as prospecting, on-boarding, transaction processing, billing and recovery, monitoring and service closure, there can be cracks that give rise to revenue leakage. However, there is no one-step solution to fix these cracks. Apart from regular revenue audits, system integration reviews, tracking of customer performance and eradication of manual processes, most importantlybbanks need a "Centralized Pricing and Billing Platform" to plug the leakage loopholes. This white paper proposes how banks can convert revenue assurance into a huge opportunity, by leveraging centralized relationship-based pricing and billing solutions to ensure profitability, customer loyalty and fee revenue inflow.

Whitepaper: SunTec Case Study: ICICI Bank Improves Business Performance and Customer Satisfaction

by SunTec Business SolutionsNov 01, 2008

India's largest private sector bank ICICI was looking for options to take its business performance and customer satisfaction to the next level. The bank needed granular information on customer expectations and behavior.