Enigmatec is the leader in IT Process Automation (Run Book Automation) solutions for today's mission-critical, virtualized IT environments. Founded by industry-leading pioneers with proven reputations for delivering enterprise-class software, our mission is to deliver best-in-class automation solutions that reduce the complexity, cost, and challenge of IT operations throughout the enterprise, from the business unit to the entire data center. Our vision is to be a core technology provider for the next generation data center, one in which flexible, self-service, on-demand IT infrastructure is a reality. We have a global reach, with offices in London and New York, and count global leaders in the financial services and telecommunications industry among our distinguished clients.

Founded in 2002 to commercialize advanced distributed-systems research from Cambridge and Edinburgh Universities, Enigmatec is backed by Amadeus Capital Partners, Intel Capital, Pentech Ventures and Herald Ventures.

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Latest Content From Enigmatec

Whitepaper: Automating the Virtual IT Lifecycle: Delivering Compliance, Command and Control with Process Automation

by EnigmatecSep 12, 2008

There is a shift occurring in the way many organizations view their IT operations. The new focus is on the customer's perspective of IT's contribution to the business, whether the customer is a development team, internal business unit, or external customer or partner. This shift is significant for IT organizations, as it forces them to think of themselves more as service providers than support teams. This discipline is termed IT Service Management (ITSM), and it's distinction from traditional modes of management is articulated by the IT Service Management Forum as: "Providers of IT services can no longer afford to focus on technology and their internal organization, they now have to consider the quality of the services they provide and focus on the relationship with customers."

The concurrent rise of virtualization as the primary disruptive technology in the data center provides an excellent test case to develop and refine a new approach to IT management. Consumers of IT services have been conditioned by virtualization's capabilities to expect much higher levels of agility, responsiveness, and transparency from their IT providers. These consumers want to be involved in all aspects of the IT lifecycle, from the request for an IT service through approval, provisioning, management, and decommissioning.

This white paper explores the internal and external drivers for managing IT as a service, the impact of virtualization on the IT lifecycle, and the power of IT process automation to dramatically improve service levels, customer satisfaction, and overall corporate agility.

Whitepaper: Automated Disaster Recovery for the Virtualized Datacenter - Delivering a Real-Time Infrastructure with Process Automation

by EnigmatecJul 15, 2008

According to process improvement guru Geary Rummler, any "organization is only as good as its processes." This is particularly true in the rapidly-changing and mission critical area of run-time IT operations, where even short-term failures can mean big-ticket business losses.

As the data center becomes highly virtualized, and more and more business applications require near-continuous availability, the demand for faster, easier, and less expensive recovery solutions has never been greater. Can you respond with confidence to a component, application or complete site failure? More importantly, can you respond quickly enough? Have you tested your recovery procedures recently? Have you defined clear recovery metrics for each business application and technology component? Are you leveraging virtualization effectively in your disaster recovery planning? And, most importantly, does your IT organizational structure support your disaster recovery strategy?

This white paper outlines a solution to disaster recovery that combines both technology and process improvement approaches and recognizes that neither alone is sufficient. It addresses the impact of virtualization technology on workload portability and the benefits as well as the remaining operational challenges of the flexibility provided by virtualization. This will set the stage for the critical role of process improvement and automation in any disaster recovery effort. Finally, it details a successful client implementation of a unified approach to disaster recovery that marries a comprehensive process automation approach with a powerful suite of technology tools and applications to achieve dramatic improvements in overall availability with measurable, contained costs.