New Testing Company

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Latest Content From New Testing Company

Whitepaper: How Banks are Driving Online Conversions & Building Customer Loyalty with Live Chat

by New Testing CompanyFeb 23, 2012

Live chat is essential to the success of the online channel for today's banks and credit unions. Its importance simply cannot be overstated.

At a time when customer retention is more important than ever, the value of quick answers and personal, human interaction is crucial, not only to achieve customer satisfaction, but to bolster the banking relationships upon which financial institutions are built. Live chat does that?while also driving conversions, lowering operating costs and