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Google announced in July 2018 that it would build contact center-specific artificial intelligence solutions, working with contact center software partners. Since then, the market has been hungry for information on what capabilities are being designed, what partners Google is working with, and how customers are deploying the new contact center AI solutions.
For the latest and greatest in contact center AI, Enterprise Connect has created a do-not-miss event – a conversation with Google Conversational AI product manager Matt Jones and alliance relationship manager Celeste Grade, led by No Jitter’s own Sheila McGee-Smith.