Global Knowledge

Global Knowledge is the worldwide leader in IT and business training. Our core training is focused on Cisco, Microsoft, Nortel, and Project Management. Our IT courses include networking, programming, operating systems, security, and telephony. Our business courses feature project management, professional skills, and business process curriculum, including ITIL. Our more than 700 courses span foundational and specialized training and certifications.

Our Website:

Latest Content From Global Knowledge

Whitepaper: Amazon Web Services: An Overview

by Global KnowledgeAug 18, 2015

Getting a clear understanding of what Amazon Web Services (AWS) is and how it can help your business can be a daunting task. The depth and breadth of AWS is significant, comprising more than 48 services in dozens of data centers located at 11 Regions throughout the globe. They offer computing, storage, networking, deployment, management, and a host of supporting services like queues and email. There's a great chance that AWS has more than a few products to help you work faster, smarter, and more cost effectively. So, where should you start?

Whitepaper: Global Knowedge's 2015 IT Skills and Salary Report

by Global KnowledgeAug 13, 2015

The results are in and analysis is complete from Global Knowledge's eighth annual IT Skills and Salary Survey.

Download your copy now to learn how your salary compares to your peers, and whether you have the skills IT decision-makers are looking for and much more.

Whitepaper: Cybercrime 101

by Global KnowledgeJun 18, 2015

Discover the ways in which cybercrime occurs in three realms: individual, business, and governmental. Learn what you can do to protect yourself and your organization.

Whitepaper: Office 365: An Introductory Guide

by Global KnowledgeJun 18, 2015

Microsoft Office 365 has a vast array of features to explore. A rich administration interface, streamlined security, and versatile migration options make this one of the most interesting products when it comes to an SaaS public cloud solution. This white paper will give an overview of Microsoft Office 365 works and the steps necessary for proper implementation.

Whitepaper: 5 Simple Symbols You Should Know to Unlock Your PowerShell Potential

by Global KnowledgeJun 18, 2015

Unless you know the meanings of the five symbols regularly used in PowerShell, they can obscure the purpose and actions of a PowerShell script. There will always be new cmdlets to decipher. Each new operating system release and application version will include new and useful cmdlets along with new parameters for existing cmdlets. You can't memorize them all, but with the basic knowledge of these particular symbols, you should be well equipped to follow the logic of many scripts.

Whitepaper: An Introduction to AWS Security

by Global KnowledgeJun 18, 2015

AWS is an incredibly rich ecosystem of services and tools, some of which have security aspects baked in (like S3 SSE), and others that provide overarching security capabilities (like IAM and VPC) that apply to many services. This white paper explains the most important aspects of AWS security and their impact on your organization.

Whitepaper: Playing the Joint Project Manager-Business Analyst Role

by Global KnowledgeJun 18, 2015

Being able to play both roles of a project manager (PM) and a business analyst (BA) is a great skill-set to have. Learn how to ensure your team gets what it needs in these two key roles so that you all can deliver successfully.

Whitepaper: Are All Those Project Management Tools Really Needed?

by Global KnowledgeJun 18, 2015

There are a number of tools useful in the execution of a project that are listed in A Guide to the Project Management Body of Knowledge (PMBOK Guide)-Fifth Edition. Are all those tools always necessary and is your project at risk if you don't have them? We are going to examine some of the major tools listed in the PMBOK Guide, find out how and where they're used, and see what it will take you, the project manager (PM), to learn how to use the tools.

Whitepaper: Project Team Member Performance

by Global KnowledgeJun 18, 2015

Most project team members report to a functional manager who controls their assignments, performance appraisals, raises, bonuses, etc. Until recently, project managers (PMs) had little input into any of these processes. In this paper, learn how a PM working in a functional or matrix organizational structure can get team members to perform.

Whitepaper: ABCs of ITIL

by Global KnowledgeJun 18, 2015

Service management, as defined by the Information Technology Infrastructure Library (ITIL) is a complex topic that takes individuals years to master. In this white paper, you'll learn the ITIL concepts of accountability, boundaries, and consistency (the ABCs) and discover how ITIL helps establish, manage, and maintain the ABCs.