TECH DIGITAL RESOURCE LIBRARY

Adobe

Adobe revolutionizes how the world engages with ideas and information. For 25 years, the company's award-winning software and technologies have redefined business, entertainment, and personal communications by setting new standards for producing and delivering content that engages people virtually anywhere at anytime. From rich images in print, video, and film to dynamic digital content for a variety of media, the impact of Adobe solutions is evident across industries and felt by anyone who creates, views, and interacts with information.

With a reputation for excellence and a portfolio of many of the most respected and recognizable software brands, Adobe is one of the world's largest and most diversified software companies. Adobe makes it easier and more profitable for financial services firms to successfully engage with their customers by delivering convenient, satisfying, and consistent communications and transactions across all channels of interaction.

Our Website: http://www.adobe.com


Webcast: Digital Experiences and Innovative Engagement

by AdobeApr 09, 2015

At its core, successful “government from the outside in” has a simple mission — to deliver government services that are so engaging that citizens want to use them. Join Shawn Cruise, Area Vice President, Public Sector for Adobe Canada to understand Adobe’s vision for digital government and what you can expect to find with Adobe at GTEC.

Watch this free webinar to:

  • Get a glimpse into how Adobe is changing government through digital experiences
  • Learn how public sector clients from around the world are engaging citizens through cutting-edge government built with Adobe solutions
  • Peek at the Creativity in the Public Sector Showcase
  • See how creative professionals are designing new ways to better serve citizens


Whitepaper: InformationWeek Special Issue

by AdobeFeb 15, 2013


Whitepaper: Paperless Plight: Growing Resistance Outpaces Adoption Among U.S. Bank Account Holders

by AdobeMay 01, 2011

With more US consumers accessing their bank accounts through multiple channels today, the value of a paper snapshot of their financial activity would seem to have shrunk considerably. And yet the percentage of US bank account holders who have given up paper statements averages just 24%. Worse still, 37% of account holders who receive a paper statement today say they will never abandon paper in favor of online statements.

Soft selling paperless adoption on the strength of environmental and convenience pitches has been marginally successful at best. Banking eBusiness managers need to consider more aggressive tactics to eliminate paper statements, including requiring all new accounts to be paperless and setting a conversion deadline for all others.


Whitepaper: Empower Customers and iWorkers with On-Demand Customer Communications

by AdobeMay 01, 2011

Too many enterprises communicate with customers using antiquated approaches. After all, smart devices, pervasive video, and social media have given new power to customers and citizens - allowing them to interact easily with customer service agents, pass information electronically, and complete business transactions on the run. In organizations with archaic approaches, stymied internal staff are not yet equipped or trained to communicate and support customers in these new ways. They wonder why their company is still wedded to paper, faxes, and static information exchange.

Business process pros can help the business reinvent its customer communication processes and position IT to move from traditional batch communications to on-demand document output for customer communications management (DoCCM) that extracts, formats, and delivers content from enterprise apps and transaction systems to customers over multiple channels. Hard-charging companies seek to redesign their customer service processes, invest in on-demand DoCCM, and use new approaches that empower both workers and customers.


Whitepaper: Poor Customer Experience Hurts the Bottom Line for Financial Services Companies

by AdobeFeb 03, 2011

A poor customer experience does more than simply affect a single transaction; taken as a whole, such experiences can drastically hurt a company's bottom line. Recent research commissioned by Adobe Systems and conducted by Forrester Consulting shows that the Financial Services industry is prone to conflicts within the customer experience process, more so than many other industries. Additionally, these negative customer experiences have been found to have a direct impact on customers' likelihood to purchase and recommend an institution's products.


Whitepaper: Citibank, Chase, Bank of America: Web Site User Experience Review 2010

by AdobeDec 31, 2010

Forrester evaluated the user experience at the public-facing Web sites of the six leading US banks. None of the sites tested earned a passing score. The most common usability flaws uncovered included: inefficient task flows, illegible fonts, wasted space, and hard-to-find privacy and security policies. To improve the online user experiences they offer, and in the process differentiate from competitors, banks should follow the principles of Scenario Design, emphasize design basics, and move toward an online future where site content is customized, aggregated, relevant, and social.