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Webcast: 2023 Forecast: Businesses that Invest in CPaaS Will See Greatest Impact on CX

by WebEx Communications Inc.Nov 15, 2022

Getting the customer experience right has become one of the highest priorities for businesses this year. According to new Metrigy research, IT is expected to spend more on customer experience than on security in 2023.

So, how can you get the most from your IT spend in 2023? Invest in CPaaS—and here’s why: Better customer experiences with less time and fewer resources.

For your customers, CPaaS platforms help create seamless journeys that enable intelligent conversations on the right communication channels, at the right time. For your organization, they help get more done with less through low-code/no-code automation tools that conserve human capital and increase speed to value.