One method for airlines to realize cost savings is by increasing the use of electronic ticketing and phasing out paper tickets. Electronic ticketing not only cuts distribution costs, it also reduces back-office accounting work and the need for some support personnel. Revenue account support staff at some airlines has decreased by 50 percent with the increase in automation and the use of electronic data. In spite of the various effects of electronic ticketing on the revenue accounting process, there are ways airlines can achieve their cost-cutting goals sooner through business process outsourcing (BPO).
To achieve excellence and maximize profitability, a contact center business depends upon its people to function as a single team focused on a common goal. To help their companies win additional customers and market share, they must give customers superior service while delivering measurable business value at low cost. Optimizing operational processes - in addition to customer delivery processes - helps contact centers meet these goals. This white paper describes how organizations can use this approach to achieve ""Top box"" performance in customer delight while significantly reducing costs and improving enterprise competitiveness.