NEC Unified Solutions

Latest Content From NEC Unified Solutions

Whitepaper: Contact Centers in Higher Education

by NEC Unified SolutionsJan 01, 2008

Higher Education has very little need for traditional contact centers - where rows of agents wearing headsets process large volumes of calls. Even so, there are opportunities at every college or university where contact center technology can be used to improve the student experience, streamline administrative processes, increase sales for bookstores and ticket offices and support fund raising campaigns. To accomplish these goals, contact centers in higher education have a unique profile that

Whitepaper: Is Unified Communications the Next Stage of Mobility?

by NEC Unified SolutionsJan 01, 2008

While mobility applications are rapidly being deployed around the world, Unified Communications (UC) is still in its early-adoption stage. Most analysts and vendors define UC as the integration of numerous applications including presence, collaboration, conferencing, unified messaging, contact center and mobility. However, UC should be thought of in business terms as a technological advance that answers business needs. Unlike UC, mobility is not strictly an application, and it is far more than