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Five9, Inc.

Phone: 925-201-2000
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Latest Content From Five9, Inc.

Webcast: Reinventing the WFH Environment - Optimizing the Supervisor & Agent Experience

by Five9, Inc.Jul 29, 2020

As the pandemic pushes more customer interactions online, contact centers must reinvent the work-from-home experience in order to successfully navigate the new customer service landscape. According to a Nemertes Research, 77.6% of companies said that they will or probably will continue to allow employees to work from home. Therefore, supervisors must be equipped with the right contact center tools, not only to overcome common work-from-home challenges, but to also optimize agent engagement and performance. 

Join Robin Gareiss, President & founder of Nemertes Research and Peter Milligan, Sr. Manager of Portfolio marketing at Five9, as they share the latest research regarding companies moving to a remote work force and discuss best practices that will help your contact center employees overcome remote work challenges and empower agents to continue delivering exceptional customer experiences.

Webcast: 5 Customer Experience Pitfalls to Avoid

by Five9, Inc.Aug 21, 2019

Quality customer experience (CX) is a must for every business. However, enterprises continue to make common CX mistakes that can lead to increased agent turnover and the loss of key customer insights that are important for winning and retaining business. With the right CX strategy in place, your organization can avoid these common CX stumbling blocks, empowering your agents, increasing customer loyalty, and exceeding your KPIs.