Spanlink Communications

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Whitepaper: Contact Center Team Productivity Suites Enhance Efficiency

by Spanlink CommunicationsJan 01, 2008

Contact centers can dramatically increase efficiencies and customer satisfaction by using advanced team productivity suites. These packaged solutions merge enterprise applications and Web services developed through a Service-Oriented Architecture (SOA) with IP contact center resources to deliver a new level of productivity applications to agents, supervisors and administrators. Installed in days versus the months required with custom solutions, an advanced contact center productivity suite enhances customer-enterprise relationships and facilitates the development of new enterprise applications to link customers’ day-today needs with enterprise offerings.