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Sourcingmag.com


Latest Content From Sourcingmag.com

Whitepaper: Should You Outsource A Mess?

by Sourcingmag.comJan 01, 2008

As the double-edged sword of globalization - new market opportunities on one edge, increased competition on the other - relentlessly forces companies to pare away waste and inefficiency in their business processes, business process outsourcing (BPO) and information technology outsourcing (ITO) continue to demonstrate their worth. This white paper from Sourcingmag.com discusses the questions asked by enterprises seeking a solution to costly, inefficient business processes whether they should outsource a mess, or should they stabilize it first?


Whitepaper: Getting Customer Support Done Right Through Outsourcing

by Sourcingmag.comJan 01, 2008

This paper published by Sourcingmag.com explains how one company outsourced its customer support services to address the many challenges of staying competitive. With the increasing scope of services, the travel company required its service provider to be flexible and to constantly align its services with changing business conditions. The service provider’s job was to provide personalized email response services with a turnaround time of no more than three hours on 24x7 basics, year-round.


Whitepaper: New Options Emerge In A Maturing Outsourcing Market

by Sourcingmag.comJan 01, 2008

This paper published by Sourcingmag.com describes that increased client confidence in navigating the challenges of managing a successful sourcing relationship is key to this emerging trend. More and more client organizations are developing competent internal retained functions with the skills needed to define objectives and evaluate vendor proposals, align IT operations with business objectives, engage multiple service providers to achieve a ""Best-of-breed"" solution and, if necessary, bring services back in-house. This paper discusses three trends emerging as a result of the ongoing maturing of the business of outsourcing.


Whitepaper: Developing Your Shared Services/Outsourcing Business Case

by Sourcingmag.comJan 01, 2008

This paper published by Sourcingmag.com describes about business case. Business case is a document that describes a business problem and outlines a proposal for how the problem will be addressed or overcome. It’s a structured proposal that describes the work to be done and it is used as a tool for decision making, as well as being a blueprint for the solution that the program will deliver if it is approved. This paper provides guidance on building a business cases for organizations that are contemplating a shared service or Business Process Outsourcing (BPO) initiative.


Whitepaper: Who Drives Your Outsourcing?: Regaining Control Of Outsourcing From Your Service Provider

by Sourcingmag.comJan 01, 2008

Focusing one?s sourcing approach exclusively on whether or not ""To outsource"" places insufficient focus on the business objectives. Outsourcing is a tool - not a strategy in itself. Companies who outsource successfully spend time thinking about what their strategic objectives are and what sourcing model they need to support this. They spend much more time doing this than thinking about whether or not to outsource. The ""Right sourcing option"" will appear more clearly when one is clear about why they want to change the sourcing model


Whitepaper: Leveraging Lean Six Sigma In Business Process Outsourcing

by Sourcingmag.comJan 01, 2008

When one hears the slogan, ""Moving up the value chain"" often in the context of Business Process Outsourcing (BPO). BPO service providers typically use this to refer to the execution of other knowledge processes such as financial or legal research that gain them better revenues and margins. One also frequently hears the phrase, ""Business transformation,"" usually used as a synonym for BPO that demonstrates cost savings and little more. This paper published by Sourcingmag.com outlines how lean Six Sigma can help one move up the value chain if they are a service provider and achieve true business transformation if they are the client.


Whitepaper: Sourcing Inside Out: Penalties And Incentives In Outsourcing Contracts

by Sourcingmag.comJan 01, 2008

This paper published by Sourcingmag.com is said to define basic expectations, and make it clear that consequences await if those expectations aren’t met. At the same time, encourage excellence and achievement through financial and other incentives. These principles can play a central role in managing an outsourcing relationship. By effectively defining penalties and incentives tied to specific business objectives, clients can create powerful incentives to work towards mutually beneficial goals. Penalties should be sufficiently substantial to prevent complacency and sloppy work. Incentives can enhance motivation and accountability and foster healthy competition, particularly in a multi-vendor environment


Whitepaper: Designing Your Organization For BPO And Shared Services

by Sourcingmag.comJan 01, 2008

Organizational design is sometimes used to mean simply the design of an organization chart. In this paper a broader definition covers the operating model, the organizational structure and job descriptions. This paper provides guidance on organizational design (OD) for organizations that are undertaking or contemplating a shared service or business process outsourcing (BPO) initiative. It comes from the series, Guidelines for Shared Services and BPO, developed by Alsbridge to reflect a shared understanding of good practice in outsourcing. Related columns discuss the following areas: developing a business case, change management and SLAs and service levels, charging and benchmarking.


Whitepaper: 4 Dimensions To Managing Your Service Provider

by Sourcingmag.comJan 01, 2008

Many firms are contracting with outsourcing vendors for selected activities. Indeed, the use of contractors and consultants, which is quite common, can be profitable, as long as internal staff and external service providers are used for the tasks for which they’re best suited. This white paper from Sourcingmag.com provides guidelines to manage the Service Provider.


Whitepaper: Identifying The Strategic Value Of The Work You Provide

by Sourcingmag.comJan 01, 2008

When users (the clients) see the deliverables of an internal function as a commodity, rather than as a core competence of the company, it’s understandable that they think in terms of simple comparisons of internal and outside costs. On the other hand, when they understand its strategic value, a function may be kept internal even if its costs are a bit higher. The premium price is more than repaid by the incremental strategic value that internal staff can contribute (and service providers can’t).