Tech Library is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.



ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow.

Our Website:

Latest Content From ServiceNow

Research Report: Learning from the low-code playbook​

by ServiceNowFeb 23, 2022

Low-code development is proliferating worldwide — but a rift has opened between the early adopters benefitting from the technology and those still considering it, according to a new survey.

E-Book: Creator Workflows Book of Knowledge

by ServiceNowFeb 23, 2022

Whatever your business is facing, let's workflow it

Throughout this book you'll see stories from organizations who tackled complex challenges with workflows. While the problems are different, they all pushed forward and took the lead on their own digital transformation and, with the help of ServiceNow, unlocked impressive results.

Whitepaper: The Business Case for Low Code: Faster Build, Smarter Delivery, Better Service

by ServiceNowFeb 23, 2022

In the age of digital transformation, businesses must move faster to meet changing market conditions, create new business models and processes, and improve existing ones.

Here's what today's most advanced low code platforms have to offer — and how their essential features translate into broad business gains.

Whitepaper: Today's Process Automation is Built on Low Code and Integration

by ServiceNowFeb 23, 2022

Innovation and digital transformation are a matter of growth and survival for today's businesses. Companies must adapt faster than ever to rapid changes in market conditions by creating new digital business models and associated processes. They must also transform existing manual, inefficient, unstructured processes into automated digital workflows to unlock productivity and deliver great experiences to customers and employees. This is the essence of process automation.

Whitepaper: Implementing Agile Security Response

by ServiceNowDec 12, 2019

Data breaches constantly threaten enterprises today. And the risk continues to grow. According to the 2018 Cost of a Data Breach Study, the cost of breaches rose from $3.62 to $3.86 million, increasing by 6.4% from last year.

Coordinating incident response across the organization is the biggest challenge for most enterprises. Defining and tracking performance metrics can be extremely difficult. And all too often, manual processes force highly trained employees to focus on low-level risks.

Download this resource for access to an essential security operations solutions checklist which includes how to:

• Rely on a single source of truth across security and IT
• Integrate with the configuration management database
• Prioritize all security incident and vulnerabilities

Research Report: Costs and Consequences of Gaps in Vulnerability Response

by ServiceNowDec 12, 2019

Major data breaches continue to dominate the news, and almost 48% of organizations report that they have had a data breach in the past two years. As the severity and volume of attacks increase, the race to outpace attackers continues. Cybersecurity teams are not equipped enough to keep up, and need to leverage the right tools to detect and patch in a timely manner.

Major highlights of the Ponemon Report include:
• 60% of breach victims said they were breached due to an unpatched known vulnerability where the patch was not applied
• 62% were unaware that their organizations were vulnerable prior to the data breach
• 52% of respondents say their organizations are at a disadvantage in responding to vulnerabilities because they use manual processes

Download this report to learn about how organizations can leverage risk-based vulnerability management and automation to reduce the time it takes to respond to vulnerabilities.

Research Report: Gartner 2019 Market Guide for Security Orchestration, Automation and Response Solutions

by ServiceNowDec 12, 2019

Gartner published this market guide in June of 2019 and it offers key insights into the value of SOAR solutions.

According to Gartner, "By year-end 2020, 30% of organizations with a security team larger than five people will leverage SOAR tools in their security operations, up from less than 5% today." ServiceNow is represented as a SOAR solution vendor in this guide and states "Security Operations is the product from ServiceNow that provides a security orchestration and automation solution that is used by hundreds of customers."

Download this guide for a deeper understanding of the Security Orchestration, Automation and Response (SOAR) market and offerings, get key recommendations, and to learn more about what Gartner has to say about ServiceNow.

Whitepaper: 8 Simple Steps for Automating Governance, Risk and Compliance

by ServiceNowDec 12, 2019

From cutting costs to reducing risks and problems, there are many benefits to automating governance, risk and compliance (GRC). But what are the simplest ways to maximize value and minimize cost during implementation?

Check out 8 simple steps for automating GRC and learn how to create a GRC roadmap that:

• Scales with your business
• Reduces compliance costs and resource requirements
• Improves operational efficiency
• Provides continuous monitoring

Research Report: Gartner Magic Quadrant for Integrated Risk Management

by ServiceNowDec 12, 2019

For the second consecutive year, ServiceNow is a Magic Quadrant Leader. And a driving force in defining the Integrated Risk Management market.

The Gartner 2019 Magic Quadrant for Integrated Risk Management is an invaluable aide for those seeking an unbiased, third-party evaluation of vendors as digital transformation continues to change the risk landscape.

By seamlessly embedding risk management and compliance activities into your digital business processes, ServiceNow helps you to keep pace with risks, improve decision making, and increase performance across your organization and with vendors.

Read the full, complimentary report for:

• An evaluation of vendors in the Integrated Risk Management market
• The factors driving market growth
• Insight on how to make key buying decisions