Interior Concepts

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Whitepaper: Seven Critical Design Elements of Effective Contact Centers

by Interior ConceptsJan 01, 2008

To some contact center ""Design"" refers exclusively to the edifice or building shell, while to others it means just the interior design or ambience of the work environment. Both are serious aspects of the contact center workplace; however ""Design"" refers to the effective layout of floor plans, ergonomic furniture solutions and effective utilization of space that yields fewer injuries and greater individual and team productivity. This paper defines and explores the seven most critical aspects of effective contact center design from this vantage point, based upon years of field experience and successful installations with satisfied clients.