Tech Library is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

TECH DIGITAL RESOURCE LIBRARY

Lifesize

As pioneers in video conferencing, Lifesize aims to create a truly universal video experience with solutions that are designed to simplify accessibility. Whether participants are joining from the road, from another city or from the other side of the world, Lifesize delivers a conference experience that feels like everyone's together in one room and at a price that's affordable for even the smallest budgets.

Our Website: http://www.lifesize.com


Latest Content From Lifesize

Webcast: 5 Cloud Contact Center Best Practices for 2021

by LifesizeJul 14, 2021

Personalized customer service and experience are more important than ever. With today’s hybrid work environment, that means the agent experience will also have to change and adapt. When choosing your contact center solution, you need to keep your agents top of mind. So how does your business lay the groundwork for that agent experience to maintain productivity and engagement?

This webinar will provide best practices for rolling out a seamless experience for agents as they navigate the new hybrid reality. This has implications for training, managing, coaching and empowering your agents. We will show you how integrating workforce engagement (WFE) as a core part of your solution will elevate your agent and customer experience. We will also discuss why video is a key channel to improve productivity and experience. You’ll come away better equipped to successfully implement the right cloud solution and reap the benefits.


Webcast: How Video Creates the Human-Centric Contact Center

by LifesizeMar 23, 2021

The pandemic has transformed the way enterprises interact with their customers. Especially in situations where a high degree of trust and human interaction are required, video can provide the customer experience that gives your enterprise an edge against competitors. Whether it’s in established scenarios like telehealth, financial services, and education; or emerging use cases like retail and field service, video is poised to play a larger role in contact centers in the next 12-18 months. In this webinar, a leading industry analyst will present data and insights on video’s role and future in the contact center, joined by a technology provider with real-world examples of how video is lending the human touch to contact centers today.