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Latest Content From Serenova

Webcast: Cloud Contact Center Takeaways from Enterprise Connect!

by SerenovaMar 27, 2019

2019 is a banner year for contact center, and that’s reflected at Enterprise Connect Orlando. With more sessions in the Contact Center & Customer Experience track than ever before, it also marks the first time CC/CX comes to the General Session stage.

Join Enterprise Connect Contact Center & Customer Experience track chair Sheila McGee-Smith as she provides an insider view of the key contact center takeaways from this year’s conference, including:

  • How customers can best prepare for a migration to the cloud.
  • The ways in which the contact center has become the change agent for enterprise digital transformation.
  • The short-term reality of artificial intelligence in customer care.

Webcast: The 3 Key Technologies to Transform Customer Experience

by SerenovaDec 05, 2018

Enterprises that seek to transform the customer experience have focused in on three critical technologies:

  • Cloud
  • Omnichannel
  • Analytics

But many enterprises remain unclear about exactly what these technologies are and how they will actually be used to create the customer experience of the future. In this expert-led webinar, Sebastian Menutti of Frost & Sullivan will provide research data and in-depth analysis that will help you understand the technologies that will drive the transformation of your contact center systems and the customer experience that those systems deliver.