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As we enter a new decade, many companies are looking to replace the premises UC/CC systems they are running with similarly integrated UCaaS/CCaaS solutions. Other companies are separating their enterprise communications decisions from those relating to the contact center – even if they were both combined on premises in the past.
In this webinar, Sheila McGee-Smith, the leading contact center analyst and chair of Enterprise Connect’s contact center track, will give a strategic, insightful look at some of the trends and issues behind moving contact centers to the cloud