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Latest Content From Serenova

Webcast: Designing Customer Experience for Scalability and Agility

by SerenovaAug 07, 2019

It’s that time of year again. It seems that summer has just begun, but it’s already time to think about back-to-school chores. In the business world, that back-to-school flurry of activity is mirrored by seasonal business factors. In healthcare, it’s enrollment periods. In sales, it’s end of quarter.  As businesses ramp up, how contact centers handle these spikes in activity has traditionally meant engineering for peak demand and hiring seasonal employees who may or may not be skilled for the rigors of the busiest time of the year. Today, however, you have an arsenal of tools to help you deliver digitally transformed customer care that can scale with your business.

Webcast: Cloud Contact Center Takeaways from Enterprise Connect!

by SerenovaMar 27, 2019

2019 is a banner year for contact center, and that’s reflected at Enterprise Connect Orlando. With more sessions in the Contact Center & Customer Experience track than ever before, it also marks the first time CC/CX comes to the General Session stage.

Join Enterprise Connect Contact Center & Customer Experience track chair Sheila McGee-Smith as she provides an insider view of the key contact center takeaways from this year’s conference, including:

  • How customers can best prepare for a migration to the cloud.
  • The ways in which the contact center has become the change agent for enterprise digital transformation.
  • The short-term reality of artificial intelligence in customer care.

Webcast: The 3 Key Technologies to Transform Customer Experience

by SerenovaDec 05, 2018

Enterprises that seek to transform the customer experience have focused in on three critical technologies:

  • Cloud
  • Omnichannel
  • Analytics

But many enterprises remain unclear about exactly what these technologies are and how they will actually be used to create the customer experience of the future. In this expert-led webinar, Sebastian Menutti of Frost & Sullivan will provide research data and in-depth analysis that will help you understand the technologies that will drive the transformation of your contact center systems and the customer experience that those systems deliver.