Allen Bonde Group

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Whitepaper: Creating a Foundation for eKnowledge in Your Call Center

by Allen Bonde GroupJan 01, 2008

This White Paper looks at these trends, the evolution of knowledge management, and the emergence of a new approach to KM within call centers that offers to address a number of traditional limitations while embracing a new world of more loosely coupled and ad hoc processes, more sophisticated users, and a broader range of ""Support"" applications.