This report showcases the 2021 IT Service Management Quadrant from Info-Tech SoftwareReviews. Dive into the 2021 rankings and learn what key success factors drive user satisfaction.

Key drivers for ITSM Leader Quadrant:
• Completeness of vision; breadth of functionality
• Ease of use; codeless platforms & low total cost of ownership
• Business value; evaluation of cost and benefits

For several years we've seen a migration away from simple IT Service Management (ITSM) toward Enterprise Service Management (ESM). More recently, this has evolved even further to Smart Service. With Smart Service the entire enterprise is connected and interacting in real-time; supercharged by integration and workflow - from IT to HR, to Sales and Marketing, even Facilities.

In order to deliver the best service, many are finding they need an ITSM platform that goes beyond the ITIL framework and looks more broadly across the entire enterprise.

Business transformation isn't really new, companies have been revamping product lines and sales strategies for generations. But apply the right technology and the transformation can happen quickly and seamlessly. That is, if you’re using technologies like AI and cloud computing correctly, but the real challenge is transforming elements such as company culture, workflows, and processes. In this webinar, we discuss best practices for implementing and managing a digital transformation strategy.

In light of recent events, companies everywhere have put digital modernization on the fast track. It's critical now that companies invest in enterprise integration and workflow solutions – the fundamental building blocks of digital transformation.

Read "iPaaS Intrigue: A Faster Path to Digital Transformation" to learn:
• Why integration and workflows are key to scaling and modernizing your digital ecosystem.
• How to simplify technology modernization with iPaaS.
• The benefits of low code/no code iPaaS.

IT departments are rarely the only group in an organization that offers services, but not everyone has a centralized system for requests. Fill in the gaps by bringing everyone together on one platform that can reduce costs, improve collaboration, and drive efficiencies.

Download this eBook to learn:
• How to gain buy-in for Enterprise Service Management
• From ITIL to service portals—what are the 'must haves'
• How automation & integration can support the enterprise

On average, a single company is using 130 different software applications. Pooling this data and building workflow can be daunting, and keeping track of all these integrations is next to impossible. Read this eBook to learn how Integration Platform as a Service (iPaaS) can help.

• Pre-built connectors to systems you use everyday (CRM, ERP, etc)
• Visual flow builder to automate processes
• Harmonize data across multiple applications

IT teams are stretched thin, but using a single platform for service and project management can help optimize resources and reduce budget strain. Read this eBook to learn more.

Read this eBook to find out:
• Why separate Service Management and Project Management doesn't work
• How resources can be optimized across the department
• What CIOs can do to gain better insight and visibility to work & resources