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Webcast: Beyond Bots: How AI Is Driving Agent Productivity and Service Quality

by VonageJan 13, 2021

The pandemic has driven unprecedented contact center traffic levels, and has fundamentally changed business to the point that volumes will likely never return to pre-COVID levels. To handle the greater burden without adding more agents, your contact center will have to get smarter about driving customer self-service and agent productivity—and that means AI. In this webinar, the contact center industry’s leading analyst will discuss the AI-driven features and functions that generate the greatest productivity gains. She’ll be joined by a representative from a CCaS provider that’s leading the way in deploying AI capabilities for the contact center.