UBM: TECH DIGITAL RESOURCE LIBRARY

Montgomery Research


Latest Content From Montgomery Research

Whitepaper: Defying the Limits - CRM: The Key to Superior Business Performance

by Montgomery ResearchJan 12, 2012

The increasing sophistication of today’s customer service challenges is reflected in companies of all sizes, from small companies that use a simple commodity spreadsheet program to global giants that deploy huge dedicated resources. Many corporations are stifled by the sheer magnitude and complexity of the challenge, as today’s point solutions do not easily integrate into a single view of all customer interactions. The increasing sophistication of today’s customer service