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IT Service Management 2021 Rankings: Key Drivers for Top of Quadrant and Customer Viewpoints

Oct 04, 2021

This report showcases the 2021 IT Service Management Quadrant from Info-Tech SoftwareReviews. Dive into the 2021 rankings and learn what key success factors drive user satisfaction. Key drivers for ITSM Leader Quadrant:

  • Completeness of vision; breadth of functionality
  • Ease of use; codeless platforms & low total cost of ownership
  • Business value; evaluation of cost and benefits


Research Report