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Why Health IT Must Work More Like Amazon

Jul 19, 2013

Kaiser Permanente has found that a patient is 2.6 times more likely to stay with a particular physician in its network if he or she is using the company's KP.org site to do things such as message back and forth with the doctor.

Aurora Health Care found that no-shows for doctor visits fell from around 10% to just 2% if the patient made the appointment using the provider's online scheduling system.

 


Research Report