Tech Library is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


Market Analysis: IP Contact Centers

Jun 09, 2005

An IP-enabled contact center gives your agents access to all telephone, e-mail, fax and Web customer communications. We discuss the potential benefits to your business and examine ways to get management buy-in for an upgrade.

Research Report