2022 State of ITSM and ESM Survey Report

New market study reveals that IT Service Desks are spinning their wheels dealing with a high volume of repetitive, manual tasks and overly complex ITSM software administration. IT Service Management (ITSM)/Enterprise Service platforms need to become easier to use and administer; offering no code configuration, integration and automation. Supercharged ITSM allows the IT Service Desk to automate the mundane, everyday tasks that can bog a team down. This leads to lower costs and higher effectiveness. With a service management platform that is codeless and easy to use, adoption in other departments becomes a reality. Broader Enterprise Service Management (ESM) can reap benefits in areas like finance, HR and beyond.

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