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Sep 17, 2021
People are the most powerful asset a company has. Employees are critical to business success today and growth tomorrow, yet they are often stuck working on mundane and repetitive tasks — taking time away from valuable work. When digital transformation initiatives emerged decades ago, the objective was clear: help companies modernize operations and improve processes. Such initiatives were top-down exercises focused on systems and workflows. Yet, top-down mandates had a fundamental flaw. As companies invested in new technologies, complexity increased. Disjointed systems resulted in new work for employees. Workers across the business identified workarounds, handled exceptions, and developed customizations to fill technology gaps.