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Jul 31, 2020
Geisinger had addressed the need to manage the non-employee population by developing its own homegrown non-employee management solution. Over time, this solution had fallen victim to a common problem with in-house solutions: lack of resources to maintain the solution at an acceptable level. Geisinger needed an out-of-the-box non-employee management solution that could be implemented in a short time-frame. The solution needed to cover the complex requirements and multiple use-cases related to managing their large non-employee population. The first hurdle was to fully gather, vet and document the functional requirements and design of the new solution. This was challenging due to several factors: