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Case Study: Tackling the Challenge Of Non-Employee Management

Jul 31, 2020

Geisinger had addressed the need to manage the non-employee population by developing its own homegrown non-employee management solution. Over time, this solution had fallen victim to a common problem with in-house solutions: lack of resources to maintain the solution at an acceptable level. Geisinger needed an out-of-the-box non-employee management solution that could be implemented in a short time-frame. The solution needed to cover the complex requirements and multiple use-cases related to managing their large non-employee population. The first hurdle was to fully gather, vet and document the functional requirements and design of the new solution. This was challenging due to several factors:

  • Geisinger already had an existing, complex solution that created certain expectations in their user population around requirements and how things should operate.
  • Those most familiar with the existing solution had been reassigned within the organization.
  • Other systems and processes associated with non-employee management were also undergoing changes. This made requirements a moving target.
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