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Webcast: Beyond Tradition: Why Failing to Evolve your Conventional Call Center is Costing you Customers, Employees, and Profits

by TwilioDec 05, 2022

Keeping pace with customer preferences and driving sales and loyalty requires nimble infrastructure and technical liberation. Yet enterprises remain held to constrained, traditional customer engagement strategies that consider contact centers a cost burden, not a force of innovation and growth. Contact centers and customer engagement channels now extend beyond support agents and phone queues. They?re vital for sales teams, financial advisors, retail associates, healthcare providers, and


Webcast: Cyber Resilience in Uncertain Times

by Interop DigitalDec 01, 2022

Cautious organizations prepare for disasters with measures like cyber insurance and good backups. Yet, cyberattacks, climate change, a pandemic, and civic unrest are threatening business continuity, disaster recovery, and cyber resilience plans. Ransomware has become so costly that insurers are raising premiums or leaving the cyber market entirely. Backup data centers are at risk of damage from wildfires, floods, and heat waves. Are you trying to ensure your organization has the cyber


Webcast: Cyber Resilience in Uncertain Times

by Interop DigitalDec 01, 2022

Cautious organizations prepare for disasters with measures like cyber insurance and good backups. Yet, cyberattacks, climate change, a pandemic, and civic unrest are threatening business continuity, disaster recovery, and cyber resilience plans. Ransomware has become so costly that insurers are raising premiums or leaving the cyber market entirely. Backup data centers are at risk of damage from wildfires, floods, and heat waves. Are you trying to ensure your organization has the cyber resilience


Research Report: 2022 Unit 42 Incident Response Report

by Palo Alto Networks I Unit 42Nov 27, 2022

Last year, ransomware and business email compromise (BEC) accounted for approximately 70% of Unit 42 incident response cases.

Download the "2022 Unit 42 Incident Response Report" to better understand current threat trends, gaining insights into: The most prevalent cybercriminal tactics. Which industries were the most affected. What contributes to attackers' success. Top cybersecurity predictions from our incident responders. Actionable recommendations to get ahead of


eBook: Transform Your Security Strategy

by Palo Alto Networks I Unit 42Nov 27, 2022

By understanding the threat landscape and analyzing the threats most relevant to your organization, you can take preventative steps to make better security decisions and limit the damage.

Read the eBook to understand: Why a threat-informed approach facilitates better business decisions. The benefits of building a cyber resilience roadmap while staying up to date with the evolving threat landscape. How a solid incident response plan helps avoid panic during an attack.


Research Report: Developing and Testing an Effective Breach Response Plan

by Dark ReadingNov 27, 2022

Whether or not a data breach is a disaster for the organization depends on the security team's response and that is based on how the team developed a breach response plan beforehand and if it was thoroughly tested. Inside this report, experts share how to: understand the technical environment, determine what types of incidents would trigger the plan, know which stakeholders need to be notified and how to do so, develop steps to contain the breach, collect evidence, and initiate


Webcast: 2023 Forecast: Businesses that Invest in CPaaS Will See Greatest Impact on CX

by WebEx Communications Inc.Nov 15, 2022

Getting the customer experience right has become one of the highest priorities for businesses this year. According to new Metrigy research, IT is expected to spend more on customer experience than on security in 2023. So, how can you get the most from your IT spend in 2023? Invest in CPaaS?and here?s why: Better customer experiences with less time and fewer resources. For your customers, CPaaS platforms help create seamless journeys that enable intelligent conversations on the right


Research Report: The Annual Cloud Data Security Survey

by Flow SecurityNov 15, 2022

Securing sensitive data in modern application environments is an almost impossible task. Data is fragmented over thousands of applications, data stores, and SaaS providers in an ever-changing architecture. Many reports of compromised data have been associated with unknown risks and over-exposure of sensitive data, especially with SaaS and third parties. Security teams are in charge of their company's most important asset - data. Their mission is to make sure they discover and remediate all of


Whitepaper: The 3 Riskiest Software Supply Chain Attack Patterns

by Legit SecurityNov 15, 2022

Hackers know how to exploit vulnerabilities in the modern software supply chain. Can you defend against them?? This guide outlines the top 3 software supply chain attack patterns according to sources like MITRE ATT&CK with tips to reduce your risk.? ? Learn the 3 riskiest software supply chain attack patterns distilled from trusted frameworks? See how hackers exploit SDLC vulnerabilities using recent incidents like SolarWinds and Log4J? Get expert tips to reduce your


Research Report: The Myths of Training Cybersecurity Professionals

by CybraryNov 14, 2022

Cybersecurity training can improve an organization's defenses, yet common myths make leadership hesitant to implement formal training platforms. New research dispels these myths, helping team leads make the case to prioritize training. Download the report from leading cybersecurity research firm Omdia to learn about: Training's positive impact on employee retention, incident response The importance of combining training with internal career paths And much more! The