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TECH DIGITAL RESOURCE LIBRARY

Key Drivers for Top of Quadrant and Customer Viewpoints

Mar 30, 2021

This report showcases the 2021 IT Service Management Quadrant from Info-Tech SoftwareReviews. Dive into the 2021 rankings and learn what key success factors drive user satisfaction.

Key drivers for ITSM Leader Quadrant:
• Completeness of vision; breadth of functionality
• Ease of use; codeless platforms & low total cost of ownership
• Business value; evaluation of cost and benefits


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