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Big Data

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5 Questions to Ask When Evaluating a Virtual Agent for IT Service Management

by ServiceaideApr 18, 2018

IT service management leaders are eager to adopt automated support agents to enhance their service delivery, but Virtual Support Agents (VSAs) and their underlying platforms are not created equal. Due to this, it is important to select a solution that aligns with your unique business needs. We have identified five questions that will help you to determine vendor viability, time and cost commitment, and suitability for your organization, find out what they are today.


ETL Offload: The First Step in Implementing the Data Warehouse of the Future

by Dell EMC® and Intel®Feb 22, 2018

For organizations that are beginning to deploy Hadoop, offloading extract, transform and load (ETL) processes is an ideal first use case. Handling ETL with a legacy data warehouse can drive up costs while slowing analytics, but moving those workloads to a Hadoop cluster can save hundreds of dollars while dramatically speeding up performance.This whitepaper details the benefits and challenges of using Hadoop for ETL offload as a first step toward implementing the data warehouse of the future. It


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Dell EMC® and Intel®

Intel and the Intel logo are trademarks of Intel Corporation in the U.S. and/or other countries.


Serviceaide

Serviceaid's vision is to re-invent Service Management with the power of Artificial Intelligence. Data problems have plagued the service management industry for years. We have married a world-class ITSM SaaS solution with innovative big data technology and Artificial Intelligence to solve these problems.