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Big Data

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5 Questions to Ask When Evaluating a Virtual Agent for IT Service Management

by ServiceaideApr 18, 2018

IT service management leaders are eager to adopt automated support agents to enhance their service delivery, but Virtual Support Agents (VSAs) and their underlying platforms are not created equal. Due to this, it is important to select a solution that aligns with your unique business needs. We have identified five questions that will help you to determine vendor viability, time and cost commitment, and suitability for your organization, find out what they are today.


Active Archive and Data Repository: Building the Data Warehouse of the Future

by Dell EMC® and Intel®Jun 29, 2018

Many enterprises begin their journey toward the data warehouse of the future by offloading their ETL processes into Hadoop, resulting in significant cost savings. Once they have a Hadoop cluster up and running, the next logical steps are to expand their use of Hadoop by first creating an active archive and then a data repository.

Most organizations have structured data they rarely access, but do not want to delete. Moving this cold data into Hadoop for active archive keeps the data


Alert Independent Purchasing Cooperative

by ServiceaideApr 18, 2018

Find out how Independent Purchasing Cooperative (IPC) that manages 36k Subways had a 92% reduction in system administration time.


Alert Nampa School District Information Services

by ServiceaideApr 18, 2018

Nampa School District Information Services department went from having a help desk that was limping along to a highly-responsive organization that skyrocketed customer satisfaction.


Alert NYCM

by ServiceaideApr 18, 2018

Commercial property and casualty insurance provider (NYCM) went from a limited and inefficient help desk system to impressing customers with speed and efficiency.


Data Center Optics Report

by IHS Markit TechnologySep 19, 2019

Operators are looking closely at ways to solve the data center optics challenge. This report explores the world of DCI optics and the solutions that are largely fragmented, where they connect, where they converge, and opportunities that exist for increased efficiencies.


Data Science and AI in the Fast Lane

by InformationWeekJun 25, 2019

In this IT Trend Report IT leaders and business executives can gain insight into how quickly and dramatically data science is influencing how enterprises are managed and where they will derive business success.

Read this Report to:
• Understand how fast data science is changing the world of business
• Get a view into the workplace of the future
• See how traditional software companies are adapting to a world of AI and data science
• Learn how AI


ETL Offload: The First Step in Implementing the Data Warehouse of the Future

by Dell EMC® and Intel®Feb 22, 2018

For organizations that are beginning to deploy Hadoop, offloading extract, transform and load (ETL) processes is an ideal first use case. Handling ETL with a legacy data warehouse can drive up costs while slowing analytics, but moving those workloads to a Hadoop cluster can save hundreds of dollars while dramatically speeding up performance.This whitepaper details the benefits and challenges of using Hadoop for ETL offload as a first step toward implementing the data warehouse of the future. It


Hadoop is Cool – Again!

by DellDec 14, 2018

The rumors of Hadoop?s demise started almost as soon as the technology started to gain traction. That was 10 years ago. The reality is that the original technologies incubated by Google and Yahoo have spawned one of the largest and most successful open source development communities of all time. In this webinar, you will learn about 3 Hadoop trends that can impact the way you do data analytics. The Apache Software Foundation released a new major version of Hadoop (3.0) in December of 2017. In


Reinvent your IT Service Management

by ServiceaideApr 18, 2018

Learn how a Virtual Support Agent Improves customer satisfaction, efficiency, and productivity.


SUBTOPICS:

Dell

Dell Inc. (NASDAQ: DELL) listens to customers and delivers innovative technology and services they value. A leading global systems and services company uniquely enabled by its direct business model, Dell is No. 33 on the Fortune 500 list of America's largest companies. For more information, visit www.dell.com or to communicate directly with Dell via a variety of online channels, go to www.dell.com/conversations. To get Dell news direct, visit www.dell.com/RSS.


Dell EMC® and Intel®

Intel and the Intel logo are trademarks of Intel Corporation in the U.S. and/or other countries.


IHS Markit Technology

IHS Markit Technology is now a part of Informa Tech, offering hundreds of additional subject matter experts and unique insights across the entire technology landscape. From silicon to subscribers, from emerging technologies to enterprise IT and beyond - IHS Markit Technology is a trusted advisor and market research provider to businesses and governments. Leaders from some of the worlds largest industries rely on IHS Markit Technology because of our proven ability to calibrate to the demand of their marketplaces and scale our thinking across virtually any operation or enterprise, from ground-level tactics to high-level strategy.


InformationWeek

InformationWeek is the leading multimedia Business Technology brand providing CIOs and IT decision makers with unique perspective and tools that work in lock step with their decision making process - from the setting of business strategies to the evaluation and recommendation of technology solutions. Through its cross-media platform, which includes online sites, magazine, events and research, InformationWeek provides editorial content developed by both journalists and CIO and IT peers delivered when and how they want it, 24/7. The InformationWeek audience of more than 2 million buyers includes CIOs, IT executives and business managers who span across industries, job titles, company sizes and global borders.


Serviceaide

Serviceaid's vision is to re-invent Service Management with the power of Artificial Intelligence. Data problems have plagued the service management industry for years. We have married a world-class ITSM SaaS solution with innovative big data technology and Artificial Intelligence to solve these problems.