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Mar 29, 2021
For several years we've seen a migration away from simple IT Service Management (ITSM) toward Enterprise Service Management (ESM). More recently, this has evolved even further to Smart Service. With Smart Service the entire enterprise is connected and interacting in real-time; supercharged by integration and workflow - from IT to HR, to Sales and Marketing, even Facilities.
In order to deliver the best service, many are finding they need an ITSM platform that goes beyond the ITIL framework and looks more broadly across the entire enterprise.