November 2013- How many help desks do you have in your business right now? How many IT service management tools, or versions of the same business application is your organization using right now? If the answer to any of these is greater than one, your organization may be operating with a handicap that hinders agility, responsiveness and competitive success. Read this paper to learn more.
February 2015- You know more than anyone that managing the IT service desk is a challenging job—and one that's getting more demanding by the day. New devices and apps, mobility, distributed networks and an increasingly IT-savvy user-base all add to the pressure on your processes and budgets. Because of this, IT is now faced with a growing inability to service the demand that users are generating, and lack efficient ways to keep pace. But there's ...
For many businesses, progress beyond the basics of customer engagement has stalled. They have not yet orchestrated multi-channel engagement, acquired a single view of the customer, or built true personalization into their customer experiences, according to this recent UBM Tech survey. It is time for CMOs and CIOs to team up and take digital transformation to the next level or risk having their businesses become irrelevant.
August 2014- Many companies use CA Technologies' SiteMinder to provide single sign-on (SSO) and Web access management, allowing easy access to Web applications and portals. Creating a single view of identity, by federating identities with RadiantOne federated identity service (FID), will allow you to get more from your existing SiteMinder deployment. In this use case we will explain why and share some examples of Radiant Logic customers using RadiantOne for SiteMinder.
March 2015- With Linear Scalability and High-Availability, HDAP is Changing the Way You Store, Search and Manage Identity Information. HDAP delivers elastic computing to the enterprise identity infrastructure. With HDAP, companies can radically scale their access and throughput, using the first highly-scalable and secure directory that's based on big data and search technology.
May 2014- Today's agile organizations pose operations teams with a tremendous challenge: to deploy new releases to production immediately after development and testing is completed. To ensure that applications are deployed successfully, an automatic and transparent process is required. We refer to this process as Zero Touch Deployment. This white paper reviews two approaches to Zero Touch Deployment-a script-based solution and a release automation platform. The article discusses how each can solve the key technological and organizational ...
Management teams are focused on what to do. Agile teams are focused on how to do it. Bridging the gap is challenging, yet critical to your business.
Check out this brand new whitepaper from Innotas to find out how portfolio management can help bridge the gap between agile teams and management to create a winning agile enterprise. By utilizing a holistic, portfolio view of resource allocation, project prioritization, project and release progress, agile ...
April 2014- As the cloud computing market continues to grow, enterprises are exploring different cloud models in search of the right balance of functionality, flexibility and investment protection. As many organizations are discovering, off-premises cloud vs. on-premises data center is not an either/or proposition. Hybrid cloud lets organizations provision, use, and manage IT resources across their on-site data center and a compatible public cloud. A new Market Pulse survey by IDG Research Services indicates that more ...
April 2014- VMware vCloud Government Service provided by Carpathia is an enterprise-class hybrid cloud solution built on vSphere, which empowers government customers to leverage existing investments in applications and infrastructure. As a result, government agencies can avoid the cost and complexity of re-architecting and retraining staff for public cloud infrastructure that is radically different from what is in place today. Instead of operating a combination of onsite and offsite IT environments and struggling to maintain both new ...
As IT organizations look for ways to deliver innovative business solutions fast, the cloud becomes a major factor as they embark on the infrastructure and application delivery decision-making process.
As the platform as a service (PaaS) market continues to mature, enterprise development teams are recognizing the opportunity to manage application development and delivery in ways that maximize business agility and responsiveness.
Download this paper and learn about:
• The fundamentals ...
This independent report explores the OutSystems Platform and the company?s move into the platform as a service (PaaS) market.
With the availability of the public cloud version of the OutSystems Platform, the company completes its product portfolio with multiple deployment scenarios - the on-premises single-tenant version, public, private, or hybrid cloud multi-tenant versions.
Its capability to fully automate devops processes that involve both developers and IT operations departments is compelling ...
Cloud computing services have become an integral part of many organization's enterprise IT strategies. In the last 12 months, platform as a service (PaaS) has become one of the fastest growing areas of all cloud computing services with analyst firms like Gartner and IDC predicting sharp uptakes in PaaS adoption.
This paper explores why PaaS has suddenly become relevant and irresistible to many organizations. It dives into the opportunities and considerations associated with using ...
April 2014- Nearly half of large enterprises polled have deployed a private cloud service, and only 11% have no plans to do so through 2014. While actual hybrid cloud computing deployments are rare, nearly three-fourths of large enterprises expect to have hybrid deployments by 2015.
January 2014- CIOs have long recognized that a language gap exists between IT and its business-side stakeholders, making it difficult for the business value of technology to be clearly communicated and understood.Working with the TBM Council and drawing upon its extensive research in the area of CIO dashboards, Forrester conducted a study to identify a set of metrics to help fill the language gap. The "Business Technology Value Scorecard" paper proposes four categories of KPIs as ...
December 2013- When in 2006, the corporate and investment banking arm of one of Europe's largest banks, needed to reduce its risk prole by focusing on simpler 'vanilla' trades - they also had to ensure the volume of such trades increased signicantly to oset the reduced protability. With the limited back-oce capability supporting this trade and it's obsolete systems, it was challenge for the bank to cope with the rising volume of trades. So we partnered with Calypso ...
A US-based nancial services powerhouse with a presence in wealth management,
institutional securities and investment management was working with a number of
vendors to augment its own Quality Assurance (QA) teams. Managing multiple
vendors in dierent silos led to high overhead costs.
Because the rm's QA teams operated at a relatively low level of automation, managing testing operations involved enormous manual eorts. This in turn led to high costs and unwanted delays each ...
December 2013- As the events of the financial crisis grow more distant with each year that passes, the search for a sustainable operating model for capital markets operations is intensifying. Costs are escalating while the deleveraging of the business model has stunted the growth of the industry's US$340 billion in annual revenues. As a result, the call for a transformational change in the back office have grown louder. Banks must reassess their definition of "core" operations and ...
IT organizations face the constant challenge of juggling two almost opposing priorities: continuously delivering business-critical application services while keeping IT expenses in line with budget constraints. The primary function of IT departments is to supply core infrastructure and applications to attract new business, generate revenue, and facilitate profitability-and IT managers strive to meet this goal in spite of flat or shrinking IT budgets.
According to an article in Computer Weekly, approximately 80% of IT ...
The Traditional IT "runbook" is an electronic or physical document that lists detailed procedures for handling every expected situation that an IT system may experience. But these traditional tools are fast becoming obsolete as they are not scalable to today's business needs.
Download this white paper to learn how orchestration-- making complex procedures easy to repeat while reducing the possibility of human errors- can deliver benefits including:
• Helping less-skilled IT staffers ...
Organizations have always looked for better ways to reach, communicate and engage seamlessly with customers, vendors, suppliers and employees. More often than not, this entails jumping from device to device in the course of a single interaction and orgnaiztaions look for consistency in delivery of contents across touchpoints.
Learn how IBM's portfolio enables leading organizations to provide a framework to build and maintain multichannel digital experiences that put them ahead of the competition.
Read this paper to discover -
&bul; Deliver a better customer experience. Intelligent imaging solutions combine advanced document capture, imaging archive, workflow and content analytics to consolidate multiple inputs from email, faxes, mobile devices, online sources, archives and paper.
• Create a map for getting from here to there. If your clients are going to get ahead with intelligent imaging, they need to start by mapping their current process. This guide ...
August 2013- A variety of IT research organizations predicted that by 2014 SaaS products would account for more than 40 percent of all new software sales. By any reasonable measure, SaaS is now considered to be an acceptable and, in some cases, a desirable means of supporting a company's business operations. Download this informative white paper to learn benefits of taking a SaaS-first approach to application portfolio management within ITSM.
August 2013- For insurance leaders, the time has come for Smarter Process. In today's mobile, connected era, customers expect perfection from their service providers. With competitors only a click (or tap) away, companies have a strong incentive to deliver flawless operations. Online retailers have ?set a high bar? in the way that they engage customers throughout the entire sales process?not just during the commercial transaction, but before, during and after the transaction. Can your insurance company ...
August 2013- This executive brief provides results of a CIO Magazine Quick Pulse poll sponsored by Red Hat which highlights the industry move to private cloud technology and hybrid cloud environments through dual-source virtualization wherein companies value security, performance and support in a quest to build the new IT paradigm.
August 2013- Microsoft will no longer support Windows XP in April 2014. Although undertaking an enterprisewide migration to Windows 7 may seem like a daunting prospect, learning to recognize and avoid these seven common migration mistakes can help you stay on time with your deployment plan.
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