- How IT Can Be a Hero to the Disconnected Road Warrior
- Gartner Report: Selecting the Best Platform for Cloud Service Integration
- Dell Boomi a Leader in the Gartner Magic Quadrant for iPaaS
- Consolidation: The Foundation for IT and Business Transformation
- How Are Banks Fighting the War on Fraud Whitepaper
November 2010- OTRS, a leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, announced publication of a major case study detailing how the OTRS help desk was used to leverage an Alaskan school district’s one-person IT staff, to the benefit of teachers, parents, students, and staff.
Today, IT professionals are being asked to shoulder increasing responsibility for the delivery of key services to organizations. Over the last few years, enterprises have seen an escalating need for reliable, secure, and cost-effective bandwidth that will scale their business needs. The solution? A private fiber optic network that delivers the necessary levels of security, reliability, manageability, and scalability – in a cost-effective manner.
Sunesys, a telecommunications and dark fiber provider, has produced a ...
October 2010- The majority of large enterprises see private clouds in their future. Choosing whether to invest in building a cloud service versus buying from cloud service providers will become more challenging over the next few years. How private cloud architectures are designed and built matters. This presentation by Gartner analyst Tom Bittman, will discuss the private cloud computing trend, best practices and case studies.
SMBs face enormous business and technology challenges, but they cannot afford to address them adequately using on-premise infrastructure. The answer to these problems is to use hosted services for security and other applications. These services offer a number of advantages, not least of which is the dramatically reduced cost per seat for network security, while providing better protection than SMBs could achieve using infrastructure that they deploy on-premise.
Read this white paper to ...
August 2010- Cloud computing is an emerging computing model by which users can gain access to their applications from anywhere, through any connected device. A user-centric interface makes the cloud infrastructure supporting the applications transparent to users. The applications reside in massively scalable data centers where computational resources can be dynamically provisioned and shared to achieve significant economies of scale. Thanks to a strong service management platform, the management costs of adding more IT resources to the ...
July 2010- This article analyzes changes in the PSD-to-HTML/CSS conversion services market during the past year, highlighting achievements, problems, statistics, and tendencies. Web designers, Web companies, and those who work in the Web industry may find themselves faced with this challenge, according to HTMLcut.
June 2010- Outlines and explains key areas for why the enterprise lacks the user-centric design of the consumer side. It will also provide practical data for how a better user experience in the enterprise can create a strategic advantage for an organization: • Digital consumer experiences are driving demand for richer enterprise experiences • As younger generations continue to enter the workforce, they expect to be able to connect and network online in their work lives and cannot tolerate ...
July 2010- Backup of vital company information is critical to a company’s survival, no matter what size the company. Recent studies show that 93% of businesses that lose data due to a disaster go out of business within two years. Increasingly, businesses are turning to disk-based online server backup and recovery solutions as the most cost effective fit for their requirements, when they have neither the volume of data nor the level of technical staff that characterize ...
The IT Manager's Role in Proactive In formation Retention and Disposition Management : Balancing eDiscovery and Compliance Obligations with IT Operational and Budget Constraints [ Source: HP/Autonomy ]
July 2010- This IDC White Paper discusses the practical approaches the IT organization must consider so that it can effectively execute on the corporation's compliance and eDiscovery objectives while still meeting the IT organization's budget, application performance, and service-level objectives.
July 2010- This IDC Buyer Case Study, based on a June 2009 interview with Kelly Reardon, network administrator and help desk manager at Strategic Hotels & Resort Inc., examines the company's use of data backup and recovery across its entire IT infrastructure. In 2007, this real estate investment trust (REIT) of high-end hotels and resorts evaluated and deployed Iron Mountain's Live Vault for server data backup and recovery and Connected Backup for PC online backup and on-demand recovery. This document ...
July 2010- Reliable backup and recovery are critical to today's information-driven business. Combining proven disk and online technologies, Iron Mountain's Live Vault? radically simplifies the protection of all your company's servers. Live Vault provides an automated, fully managed, cloud-based, data protection service with proactive administration and monitoring of data. The service removes the burden of managing the complex and error-prone data protection process, so you can focus on core projects instead of backup chores.
July 2010- Businesses of all sizes depend on their computer data for their very existence. Whether it’s a large enterprise with transactional data or a 15-person law office with valuable client records, business data represents a valuable and irreplaceable business asset. The business risk of losing this data — or even losing access to this data — is well documented and well recognized. A survey of over 200 small and medium sized businesses (SMBs) by Imation indicates that 90 percent ...
July 2010- The goal of server backup and recovery is to ensure that a company can recover from varying degrees of process or system failure, from the loss of individual files to an entire system. Success is measured by how quickly recovery can be achieved (Recovery Time Objective or RTO) as well as the ability to recover to a point representing the minimal loss in worker productivity (the Recovery Point Objective or RPO).
July 2010- IT managers and business professionals are increasingly drawn to the cost effectiveness of online services to backup and recover corporate data distributed throughout their business on desktops, laptops, and mobile devices. They face the challenge of demonstrating the return on investment (ROI) of making the change from the current methods for protecting data, managing risk, and keeping a distributed workforce productive.
June 2010- The EcoNet partner program is designed to ensure clients get the solutions they want and can take advantage of the latest technical advances, according to Message Systems. Unlike single-source solutions, this approach means: 1) they're not limited solely to what's in-house, and 2) there's a natural incentive for application and platform providers alike to continue innovating. Openness and freedom of choice not only keeps all parties’ resources focused on their core competencies, it also drives consistent improvements ...
May 2010- The goal of this whitepaper is to provide an introduction to the key areas involved in developing an e-discovery capability and to help organizations plan to become better prepared for the rigors of the e-discovery process.
May 2010- With the introduction of Exchange Server 2010, Microsoft? has added significant new features and functionality making it a compelling proposition for companies to make the move from their current email server platform to Exchange Server 2010. This white paper explores the issues that may arise when migrating to Exchange Server 2010 and how an email archiving solution can be an effective tool for making the move easier and more efficient.
April 2010- This paper provides an overview of some technology components currently considered for the evolution of LTE, referred to as LTE-Advanced, which falls under the Release 10 category of 3GPP. A brief overview of the requirements of the LTE Advanced and frequency spectrum details are presented. The technology components considered for LTE Advanced include extended spectrum flexibility to support up to 100 MHz bandwidth, enhanced multi-antenna solutions with up to eight layer transmission in the downlink and up ...
March 2010- This document talks about various business needs that could lead to for Test Asset Migration, the various approaches that (with pros and cons) that can be used to migrate the test assets and some guidelines/best practices for migration, with focus on migration between QC and rational environments. The document focuses on migration of requirements, test cases and defects, along with associated data/information such as attachments, traceability, and so on.
Email is a necessary and critical component of the modern business. All manners of communication, external and internal, corporate memos to customer orders and even legal documents now flow freely via email. Given the high value of the information flowing through email, companies must ensure that their email systems are available, secure, private, compliant with regulatory requirements and resilient to data loss and legal exposure.
Unfortunately for most companies, addressing any of the ...
September 2008- Organizations make significant investments in B2B software and connectivity to automate business transactions, with the primary objective being to drive efficiencies with large trading partners. Still, there is much room for improvement. As it stands now, many businesses adhere to the 80/20 rule, electronically linking with only 20 percent of their partners. This smaller percentage represents as much as 80 percent of their transaction volumes and/or revenues. Companies often fail to maximize the potential of these ...
February 2010- In this white paper, CRM Guru Paul Greenberg shares his unique perspective on what sales executives need to know in the age of the Mobile Enterprise. Mobile CRM is something that needs to be considered now. As a business leader, you might have put it into your mental "to do later" box, but the reasons to make it a priority are compelling. Among them, employee retention and competitive differentiation and successful customer relationships, especially given ...
December 2009- The stakes of picking the right content delivery network for successful video delivery are getting higher and higher. This white paper examines the inability of legacy CDNs to deliver on these seven criteria and the corresponding, unique necessity for a distributed origin-based network architecture that is purpose-built for today’s broadband video opportunity. There have emerged new table stakes—seven essentials—for successful video delivery that every decision-maker needs to consider in making a decision ...
December 2009- At present 2G Technology (GSM) is widely used worldwide. One strong imitation with 2G technology is that the data rates are limited and is fully voice centric. This makes it inefficient for Data Transfer applications like videoconferencing, music, or video downloads, etc. To increase the speed, various new technologies have come into the picture.
July 2009- It is 5 times more expensive to acquire a new customer than to retain an old one. Good customer support is crucial when it comes to retaining customers and driving more sales, but how do operations deliver exceptional service to ensure 100% satisfaction and loyalty. This white paper explores the relationship between customer retention and the quality of technical support and reveals 12 crucial remote-support tools that enable your team to boost customer satisfaction.
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