For many businesses, progress beyond the basics of customer engagement has stalled. They have not yet orchestrated multi-channel engagement, acquired a single view of the customer, or built true personalization into their customer experiences, according to this recent UBM Tech survey. It is time for CMOs and CIOs to team up and take digital transformation to the next level or risk having their businesses become irrelevant.
October 2014- The growing mobile workforce expects to connect to the corporate network anytime, anywhere and using any mobile device. As the number of mobile employees continues to grow, enterprises of all sizes need smart mobility cloud solutions that reduce costs, increase control and mitigate security risks. Combining the power of cloud computing with the freedom and functionality of mobile devices can give enterprises access to a wide range of key benefits, including increased reliability, real-time updates ...
From Salesforce to Quickbooks, the cloud, or Software-as-a-Service (SaaS), is fundamentally reshaping the economics of all kinds of business applications by allowing them to be delivered over the Internet via a browser. Video conferencing is the latest cloud trend--it removes the need for high-priced infrastructure and ongoing maintenance, while allowing technology to be deployed quickly and easily.
Cloud-based video conferencing isn't simply about providing traditional services at a lower cost. The new value ...
October 2014- Until recently, video conferencing has had limited usefulness because the technology was expensive to own and maintain. And, since no global address book existed, the only people you could speak to were those with whom you shared the system--typically people in your own company. As a result, video conferencing was restricted to Fortune 500 business units talking to colleagues in the same corporation. But all that has changed, thanks to the cloud. It's moved video conferencing ...
Enterprises all over the world are transforming IT by adopting service automation tools and processes, making teams more innovative and efficient. CIOs can shift their attention from maintenance to service, effectively changing enterprise IT from the department of no to the department of Now
Service automation tools and processes provide IT value by:
• Consolidating fragmented and redundant service systems
• Standardizing operational processes
• Creating a single system of ...
April 2014- Read this Osterman Research report to learn more about why good email recovery and governance is a necessity for your organization, and how to address problems in your email environment. Having these capabilities makes your migrations safer, and allows you to recover from email system problems faster. It also helps you with eDiscovery requests and to comply with regulatory requirements, legal obligations and corporate-best practices.
May 2014- As cloud computing has matured, two distinct cloud patterns have evolved: private and public. While the debate over which is superior continues, hybrid clouds are making an argument to combine the best of both worlds. Read this IBM Redbook to learn how IBM products can support the integration of public and private clouds.
April 2014- Active Directory (AD) bridge solutions enable Unix, Linux, and Mac OS X systems to participate as "full citizens" in AD. Consolidating identities into AD reduces complexity and costs, and improves security, compliance and productivity. Learn what questions to ask when evaluating AD bridge solutions.
As IT organizations look for ways to deliver innovative business solutions fast, the cloud becomes a major factor as they embark on the infrastructure and application delivery decision-making process.
As the platform as a service (PaaS) market continues to mature, enterprise development teams are recognizing the opportunity to manage application development and delivery in ways that maximize business agility and responsiveness.
Download this paper and learn about:
• The fundamentals ...
It seems that it's virtually impossible for IT to meet all business demands with current budgets, resources, and approaches. But the business keeps changing and IT needs to respond rapidly and innovate in order to stay relevant to the organization.
Why does IT struggle to innovate?
According to Gartner and other analyst reports:
• 80%-85% of IT budgets are spent just "Keeping the Lights On" (KTLO)
• Backlogs are ...
This independent report explores the OutSystems Platform and the company?s move into the platform as a service (PaaS) market.
With the availability of the public cloud version of the OutSystems Platform, the company completes its product portfolio with multiple deployment scenarios - the on-premises single-tenant version, public, private, or hybrid cloud multi-tenant versions.
Its capability to fully automate devops processes that involve both developers and IT operations departments is compelling ...
This whitepaper, authored by Bloor Research practice leader David Norfolk, compares two different PaaS (platform as a service) solutions - OutSystems Platform and Force.com.
The paper includes a comprehensive analysis of the two PaaS solutions with a focus on providing an objective look at two products that are both "fit for a purpose." The paper provides enough information to help IT professionals determine which product matches their needs and requirements.
Cloud computing services have become an integral part of many organization's enterprise IT strategies. In the last 12 months, platform as a service (PaaS) has become one of the fastest growing areas of all cloud computing services with analyst firms like Gartner and IDC predicting sharp uptakes in PaaS adoption.
This paper explores why PaaS has suddenly become relevant and irresistible to many organizations. It dives into the opportunities and considerations associated with using ...
According to a recent survey, the cost of downtime over the last few years increased 65 percent. Not surprisingly, growing technology dependence can expose companies to threats from human error, cybercrime and natural disaster - causing their digital infrastructures to come crashing down in a split second.
Read "Disaster Recovery: The Budget Item You Cannot Afford to Cut" and learn why virtualization ensures business continuity; how one company's strong DR plan results in millions ...
Read this paper to discover -
&bul; Deliver a better customer experience. Intelligent imaging solutions combine advanced document capture, imaging archive, workflow and content analytics to consolidate multiple inputs from email, faxes, mobile devices, online sources, archives and paper.
• Create a map for getting from here to there. If your clients are going to get ahead with intelligent imaging, they need to start by mapping their current process. This guide ...
September 2013- Banking is undergoing a massive shift that began with the automated teller machine, continued with online banking, and is now accelerating with the advent of mobile computing. It wasn't that long ago that banking customers were limited to the branch on Main Street. Teller services were confined to the 10 a.m. to 3 p.m. "banker's hours" of the 1800's and loan approvals proceeded at a stately, unhurried pace. But today, customers are free to do ...
This white paper will discuss how big data analytics, coupled with the right facilities and asset management software, can provide next-generation opportunities to improve facilities and asset management processes and returns. It will examine how different organizations successfully use big data generated by their facilities and assets to help increase revenue, power operational efficiency, ensure service availability and mitigate risk.
Most importantly, this white paper will reveal how your organization can leverage big ...
August 2013- With software as a service (SaaS) you are integrating an external service, hosted by an external party, with your internal systems. The SaaS integration is a matter of connecting the clouds and well articulated interfaces defining the data that is traveling back and forth. With the right integration strategy, SaaS integration can be simple, straightforward, and easy. Moreover, it can position your IT organization to effectively leverage SaaS and migrate from one SaaS solution to ...
August 2013- Change may be constant, but in today's IT networks there's one type of change that's more constant than others' growth. More people are generating more data than ever before with iPhones, iPads, Android phones and other mobile devices. Each platform and each business operation requires new applications. Work occurs across greater distance. But functions still occur on the network. The result? To accommodate increasingly sophisticated personal devices and wider ranges of service types, networks are ...
Dell AppAssure provides holistic protection both for physical and virtual environments, dramatically improving recovery time and recovery point objectives. AppAssure delivers:
• Management of virtual and hybrid environments from a single console
• Automatic testing of every backup on a nightly basis
• Smart agent architecture to instantly recover individual files, emails or applications
• Live Recovery™ technology that restores virtual data and applications in minutes
• Universal Recovery™ that allows for cross-platform restores ...
July 2013- Download this free guide from John Goodman, Vice Chairman of Customer Care Measurement and Consulting, to learn how to create a customer service process that will grow your business.
July 2013- Application performance management today sits at a juncture that crosses many disciplines and domains: software dev, applications in production, IT services, desktops, mainframes, web, mobile, cloud services, virtualization, app testing, network infrastructure, databases, and storage. This report aims to clarify the definition of an APM solution, and how vendors (new and established) are taking them forward. Also OVUM provides a SWOT analysis for the solutions along with features assessment; the results are summarized in the ...
October 2013- Negative media coverage, a loss of customer confidence, and the resulting loss in sales can cripple a business. As a result, all entities that handle credit cardholder information are being challenged to adopt more effective data protection measures. The Payment Card Industry (PCI) Data Security Standard (DSS) was created to confront the rising threat to credit cardholder personal information. This compliance guide will provide readers with an overview of the requirements as well as suggested ...
Running multiple data centers can be costly and complex. While using shared WAN links is a viable option for cutting costs, many organizations would rather incur the additional expense of private lines than sacrifice performance.
This resource details the challenges of sharing WAN links and explores how WAN optimization - which employs a set of technologies to improve the bandwidth, latency, and loss characteristics of WAN links - can help you achieve the ...
April 2013- Without high levels of automation, virtual machines and cloud services will quickly grow out of control. An evolved approach to automation erases the barriers between people, process and technology and drives more efficiency into the business.
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