Announcements

ICMI’s Contact Center Expo: October 24 – 27, 2022 | Orlando, FL

[Interop Virtual Event] Enterprise Network Evolution & Modernization | September 29, 2022

Service Management World: November 12-16, 2022 | Orlando, FL

How does your salary stack up? 2022 IT Salary Survey Results Revealed

Software & Services

News and know-how IT executives need about advancements and trends in enterprise software and IT services. This section provides analysis of trends in enterprise software, from enterprise resource planning (ERP) to customer relationship management (CRM) to human capital management (HCM). This section also covers collaboration and productivity applications that power the future of work, including real-time communication and video conferencing.

10 Creative Ways to Slice IT Costs

How can IT leaders cut costs when inflation spikes the price of everything? Here are some innovative ideas that might help with overstrained IT budgets -- without giving up the very things they need to operate.

August 10, 2022

How can IT leaders cut costs when inflation spikes the price of everything? Here are some innovative ideas that might help with overstrained IT budgets -- without giving up the very things they need to operate.

by Pam Baker, Contributing Writer

August 10, 2022

What is Network QoS and Why Do You Need It?

Is network quality of service required or just an option? Increasingly, companies are beginning to view it as mission critical.

Is network quality of service required or just an option? Increasingly, companies are beginning to view it as mission critical.

by Mary E. Shacklett, President of Transworld Data

When to Justify a Legacy Upgrade

Legacy systems are frequently viewed unfavorably in the IT world, but they’re still delivering IT and business value. The challenge for CIOs and other IT leaders is deciding in which legacy systems to continue to invest.

Legacy systems are frequently viewed unfavorably in the IT world, but they’re still delivering IT and business value. The challenge for CIOs and other IT leaders is deciding in which legacy systems to continue to invest.

by Mary E. Shacklett, President of Transworld Data

Investing in Integration Frameworks: Benefits and Best Practices

Adopting an integration framework can help organizations leverage new technologies more efficiently, improve project delivery, and reduce maintenance costs.

Adopting an integration framework can help organizations leverage new technologies more efficiently, improve project delivery, and reduce maintenance costs.

by Nathan Eddy, Freelance Writer

APIs Do More Than Just Carry Data

APIs are moving beyond that first stage, allowing higher order software applications to be created. Companies should step up and explore more fully what APIs can do for them if they haven’t done so already.

APIs are moving beyond that first stage, allowing higher order software applications to be created. Companies should step up and explore more fully what APIs can do for them if they haven’t done so already.

by Sourabh Chirimar, Senior Director ISV Partnerships, Whatfix

3 Ways to Avoid Gender Bias From Showing up in Your Products

Product engineers need to take action to address their own bias and prioritize diversity to create inclusive innovations that can benefit everyone.

Product engineers need to take action to address their own bias and prioritize diversity to create inclusive innovations that can benefit everyone.

by Jing Huang, Sr Director of Engineering, Momentive

IT Report Card: Customer-Facing Applications

As companies strive to improve their customer experiences, IT is playing a pivotal role. Here are the results so far and what still needs to be done.

As companies strive to improve their customer experiences, IT is playing a pivotal role. Here are the results so far and what still needs to be done.

by Mary E. Shacklett, President of Transworld Data

5 Emerging Tech Vendors Tackling Cyber Threats in Retail & Hospitality

Event hosted this week by RH-ISAC highlights emerging solutions to the retail and hospitality sector's unique cybersecurity needs.

Event hosted this week by RH-ISAC highlights emerging solutions to the retail and hospitality sector's unique cybersecurity needs.

by Carrie Pallardy, Contributing Reporter

Where DevOps and Site Reliability Engineers Intersect and Diverge

The differences between DevOps and SREs are not always understood. While they are closely aligned and share similar goals, their roles diverge significantly. Here’s a quick overview.

The differences between DevOps and SREs are not always understood. While they are closely aligned and share similar goals, their roles diverge significantly. Here’s a quick overview.

by Ganesh Datta, Co-Founder and Chief Technology Officer, Cortex

CIOs Must Streamline IT to Focus on Agility

Chief information officers’ focus should move to promoting a culture of agile thinking within IT and putting the priority on product-oriented projects.

Chief information officers’ focus should move to promoting a culture of agile thinking within IT and putting the priority on product-oriented projects.

by Nathan Eddy, Freelance Writer

In Search of Coding Quality

When is good enough, good enough? When it comes to software code quality, the answer depends largely on who you ask.

When is good enough, good enough? When it comes to software code quality, the answer depends largely on who you ask.

by John Edwards, Technology Journalist & Author

Connected Healthcare Takes Huge Leap Forward

Digital disruption that previously hit retail, financial services and many other sectors is now descending on healthcare.

Digital disruption that previously hit retail, financial services and many other sectors is now descending on healthcare.

by Samuel Greengard, Contributing Reporter

4 Ways to Lead a More Business-Savvy Software Engineering Team

Now is more important than ever for engineers to be more plugged into the broader business. Here’s some advice on how to lead a more business-savvy engineering team.

Now is more important than ever for engineers to be more plugged into the broader business. Here’s some advice on how to lead a more business-savvy engineering team.

by Colleen Tartow, Director of Engineering, Starburst

Virtual Reality: A Real Metaverse That Everyone Seems to Ignore

VR is the existing metaverse. Why not shift focus to technologies that are already here instead of the fresh and unfledged buzzword?

VR is the existing metaverse. Why not shift focus to technologies that are already here instead of the fresh and unfledged buzzword?

by Vasily Petrenko, CEO and Co-founder, Another World VR

Data Privacy Enforcement Actions Step Up

Regulatory authorities were busy in recent days with enforcement actions and fines for data privacy violations levied at some of the most high-profile technology companies including Twitter, Meta (Facebook), and Clearview AI.

Regulatory authorities were busy in recent days with enforcement actions and fines for data privacy violations levied at some of the most high-profile technology companies including Twitter, Meta (Facebook), and Clearview AI.

by Jessica Davis, Senior Editor