It's nice to see AT&T getting more competitive. It can only be good news for consumers (especially around the holiday season).
In reply to: Competition is good
Businesses forget how important a personal touch is when it comes to customer service, and it's sad how rare it's become. The phone trees, voice command promts -- they all drive me insane when all I want to do is have a...
In reply to: Customer service
I wonder if more people use third-party Twitter apps instead of the official Twitter app. I know I rarely visit the desktop version because apps like Hootsuite and TweetDeck make it much easier to consume Twitter's stream...
In reply to: Re: Twitter
@turquhart201 -- you nailed it. Young employees can groan about how older ones just "don't get it" and older ones can groan on about how young ones have no respect. The more important realization is that both bring...
In reply to: Re: Re. Comments on Too Old For IT
I don't think the prediction software would watch that exactly - I think you could say, in a call center, measure changes in productivity over time and likely find common behaviors for those people who leave soon. In...
In reply to: Re: Predictions On Individuals
Interesting article - but I think the analogy comparing this to Minority report is incorrect. Leaving aside for stake of this point whether or not such predictions are useful or ethical, I don't see HR departements...
In reply to: Re: Predictions On Individuals
Juniper's "SSL VPN" is a usability disaster. Only works out of the box on one particular combination of versions of Java, MS-Windows, and MS-IE. I got our compiler guy to figure out how to run the executable...
In reply to: wouldn't touch it with a 3 meter pole
The biggest problem is that managers hate when I ground them lying.
In reply to: Ageism?
IT isn't doing its job to empower if employees prefer to work at home due to superior gear and connectivity.
In reply to: Re: Legacy or Ancient
Web apps can often work just as well as native apps, particularly when the native apps in question are really just a way to attach specific functionality to a button or two. Companies often don't go through the trouble of...
In reply to: web apps can work too
It's not just the limits of automation. It's also that too many companies see social media as a one-way medium.
In reply to: Re: Love the BofA example
If the employer cares about retaining employees, it won't try to make them work absurd hours, the sort only a young worker would put up with. Such companies are invariably more stable and more likely to thrive over time.
In reply to: Re: Only an IT issue?
The fewer notifications the better. And finding things in the store is not an issue. One can always ask the iEmployees. My ideal Apple Store experience is to arrive, buy, and leave as fast as possible.
In reply to: Re: Annoying
The electricity analogy was dreadful because it applied to one slice of IT -- datacenter infrastructure -- but was used by Nicholas Carr to suggest that all of the IT was doomed. As if the use of data and the use of electricity...
In reply to: Re: Cloud analogy fun
Diversity in age, backgrounds and experience almost always distinguishes healthy organizations from those that ar just plodding along.
In reply to: Re: Workforces need diversity
Across company units, GE is a pioneer in what's commonly known as the Internet of things but which GE calls "the industrial Internet." Quick plug: At our InformationWeek Conference on April 1, we'll be interviewing GE Power's...
In reply to: Re: Aircraft industry isn't dumping data
The problem, though, is figuring out the "L". Loss is both monetary and reputaional and the "cost" of making the organization whole may be neyond counting...
In reply to: Re: Negligence, not risk a better metric for IT security
I have bit my tongue about this aspect during the recent articles involving ageism (good articles by the way), because I don't want to be that grumpy old dude. But... Having been brought in as a consultant, or even as leade...
In reply to: About that young team...
Ah, Joe, doesn't that "extra scaffolding" you refer to amount to extra charges? I think Google is saying you'll get the performance you expect, no need to reserve a quality of service setting for a fee. But I agree it's...
In reply to: When "extra scaffolding" results in extra charges
I use Strava in the same way to track bike rides, and the value is purely entertainment. By following other riders I can, if I miss the morning ride, see if the group had a particularly fast ride that would've left me in...
In reply to: Re: Internet of Blood, Sweat & Tears
InformationWeek December 2013 Special IssueHybrid cloud standards promise a more open future, free of inflexible ties to vendors.
Multicloud Infrastructure & Application Management
Enterprise cloud adoption has evolved to the point where hybrid public/private cloud designs and use of multiple providers is common. Who among us has mastered provisioning resources in different clouds; allocating the right resources to each application; assigning applications to the "best" cloud provider based on performance or reliability requirements.
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