John Engates went to the White House Monday to get a closer look at what went wrong with HealthCare.gov. Unlike actor Jimmy Stewart's Mr. Smith, Engates came away from Washington saying this problem can be fixed.
The Business of Going DigitalDigital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.