Comments
VA Backlog: Technological Solution Was Subverted
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Alison_Diana
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Alison_Diana,
User Rank: Author
6/16/2014 | 5:32:22 PM
Re: Is this problem beyond the reach of IT?
The VA needed an internal audit system, too -- one that was not then reviewed internally. And giving bonuses, hither and yon, is a practice that really, really needs further scrutiny in a tax-funded organization. Obviously it didn't work. It just generated greed and contemptible behavior, not a smoothly running institution. That is not IT's faulty at all. Garbage in, garbage out; if the systems don't have accurate data, they can't provide accurate answers.
Gary_EL
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Gary_EL,
User Rank: Ninja
6/14/2014 | 2:38:47 PM
Re: Is this problem beyond the reach of IT?
No computer system in the world can make more doctors and nurses appear out of nowhere, without an external additive called money. No computer system in the world can stop employees from lying, if their bosses say do it or get fired. So, yes, this is not a problem that IT, by itself, can fix or even improve.
David F. Carr
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David F. Carr,
User Rank: Author
6/13/2014 | 2:45:50 PM
Restoring trust in VA health care
Analysis: Restoring trust in VA health care http://buff.ly/1hU5pVN



Quoting the authors of the report from UC Davis and Harvard:

"And though there can be no excuse for falsifying data, we believe that VA leadership created a toxic milieu when it imposed an unrealistic performance standard and placed high priority on meeting it in the face of these difficult challenges. They further compounded the situation by using a severely flawed wait-time monitoring system and expressing a 'no excuses' management attitude," they wrote.
David F. Carr
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David F. Carr,
User Rank: Author
6/13/2014 | 11:00:43 AM
Is this problem beyond the reach of IT?
Do you see any way that IT can be at least part of the solution to making a more honest accounting of the VA health system's performance - and ideally improving it?


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