Comments
How To Be An Office Hero: 3 Myths, Busted
Newest First  |  Oldest First  |  Threaded View
<<   <   Page 6 / 7   >   >>
vnewman2
IW Pick
100%
0%
vnewman2,
User Rank: Ninja
7/28/2014 | 2:25:38 PM
Re: Likeability factor
Regarding Underpromise/Overdeliver: Some people like to deliberately use this as a manipulative tool and I think it backfires miserably.

If you know something is possible and just plan on making it seem like it isn't only until the very end, what ends up happening is the other person is already disappointed.  Therefore whatever you deliver is likely to only take the person back to status quo.

I'll give my favorite personal example.  It's my engagement story.  The short version is my now-husband then-boyfriend told me we were going camping for the weekend.  I hate camping.  I hate it in the same way I hate liverwurst:  I've never tried it but just know I'm not going to like it.

So I wore my worst clothes, didn't pack a hairbrush, brought next to nothing - after all, I'm just going to be sleeping in dirt right?  Instead he drives me to beach and proposes on the sand then takes me to a 5 star resort.

Now, don't get me wrong, it's not that I'm not grateful but..............................................

I was so miserable to start and dreading the whole thing that my excitment level wasn't nearly where it should have been.  I spent the whole trip running around getting things that I didn't bring in preparation to be a 5 star resort/fancy dinners out...like clothes of any kind.  And combs and hair brushes.  I look like I'm on death's door in our engagement pictures.

Lesson: People are much happier when you manage their expectations PROPERLY.
vnewman2
100%
0%
vnewman2,
User Rank: Ninja
7/28/2014 | 2:09:20 PM
Re: Likeability factor
@David - Oh yes, I remember that show because I became part of your posse then! :) Isn't it ironic that when put to the test, most people have trouble self-assessing themselves accurately or as others do?

If a person knows how to incorporate external feedback from others into their perceived identity it can be beneficial in the workplace. Here's a little I/O Psychology tidbit for you: those scoring highest on a scale called Identiy Integration on various self-assement instruments typically have better on-the-job performance scores.  Makes sense really.

It just goes to show how lousy we are at knowing who we are and what is good for us. I just read an article about a similar subject: The Costanza Principle
Number 6
100%
0%
Number 6,
User Rank: Moderator
7/28/2014 | 2:04:43 PM
Re: No more Mr. Scott
Bonuses? You get bonuses? We simply don't have them.

The recency and halo effects are always problems in any evaluation system. Tough to come up with a solution other than spreading out the increases evenly. Does that remove the incentive? Not sure. Tons of studies claim that STEM people aren't motivated by money. Of course try reducing salaries and watch what happens. 
David Wagner
100%
0%
David Wagner,
User Rank: Strategist
7/28/2014 | 2:01:41 PM
Re: Inexpensive perk
@Lorna- I definitely assumed that the paper trail would go back to HR, or at the very least people would assume that. But you are right, it is liable to be TOO reactive where 360 reviews aren't active enough. The middle ground is tough because you don't want to spend your whole year doing evaluations of each other.
Lorna Garey
50%
50%
Lorna Garey,
User Rank: Author
7/28/2014 | 1:58:30 PM
Re: Inexpensive perk
Hmm, a corporate version of a slam book! That's a very intriguing concept that would, I suspect, be shot down in flames by 99% of HR departments in fear of lawsuits. These seem even more likely to be reactive - say I have a spat with a coworker, I can go slam her anonymously in the wiki. At least a 360 review, in contrast, would have my name attached for HR's purposes. We have seen the type of trollishness that happens when people can be anonymous. You need a combination of candid, thoughtful, and transparent that's very tough to get.
David Wagner
100%
0%
David Wagner,
User Rank: Strategist
7/28/2014 | 1:48:52 PM
Re: Likeability factor
@impactnow- I agree. But it is tough. You also need to not be so wishy washy they don't repect you. Nobody likes a suck up either. It is hard to walk that line. I guess that's why they get the big bucks. :)

Seriously though, I think that my advice to get a few trusted colleagues and mentors is so important. Someone recently on an Iweek radio show (I'm sorry, i forget which one) was talking about the importance of having a possee. You've got to have the people you can call to rally around to ask questions and get honest answers and to back you up when you need help. I think that's something everyone should try to get.
David Wagner
100%
0%
David Wagner,
User Rank: Strategist
7/28/2014 | 1:46:13 PM
Re: People are tricky, bring on the robot bosses!
@Michelle- Ha! I think robots would hate us because out behavior wouldn't compute. I think they'd assume we were malfunctioning. :)
David Wagner
100%
0%
David Wagner,
User Rank: Strategist
7/28/2014 | 1:44:59 PM
Re: Inexpensive perk
@Lorna- I've never been a fan of the 360 review because I think it captures snap shots of what happened in the last day or two befor eyou fill out the review. Most people, I think, forget the success or failure of 3 months before the review was filled out and just go by their present mood.

At the same time, you are right that people need anonymous feedback at times. I wonder if a real strong organizaiton could handle some sort of internal wiki where people post anonymous criticisms of workers and the criticisms go through anonymous email to people.

I think there used to be things in high school called "slam books" where people used to write horrible things about their friends that they didn't like. I wonder if a virtual slam book could help everyone get along better or whether it would just create a horrible atmosphere of derision and bullying.
David Wagner
100%
0%
David Wagner,
User Rank: Strategist
7/28/2014 | 1:40:34 PM
Re: No more Mr. Scott
@multihats- I love that line. I think the next lines is "how do you expect anyone to think you are a miracle worker?"

It is funny how we are trapped in this idea that to get ahead we have to work miracles. Shouldn't constant good work be enough?
David Wagner
100%
0%
David Wagner,
User Rank: Strategist
7/28/2014 | 1:39:08 PM
Re: So what's the best path?
Well, I think you can still be the office hero by side-stepping these traps everyone else is falling into. While they're busy overdelivering on a project, you go and do ten on time. Be a nice person who gets the social norms and I bet in the end you get ahead.
<<   <   Page 6 / 7   >   >>


Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek Tech Digest, Nov. 10, 2014
Just 30% of respondents to our new survey say their companies are very or extremely effective at identifying critical data and analyzing it to make decisions, down from 42% in 2013. What gives?
Video
Slideshows
Twitter Feed
InformationWeek Radio
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.