Comments
5 Ways IT Can Stall Social
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Deb Donston-Miller
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Deb Donston-Miller,
User Rank: Apprentice
9/13/2012 | 10:05:00 PM
re: 5 Ways IT Can Stall Social
Thanks for your comments, Erin. And I hope I didn't seem like I was hanging IT out to dry. I see the points you are making. I'm suggesting that it may be time to rethink what the IT department looks like. There is, I think, a lot of talent and insight and experience among IT professionals that is currently going untapped.

Deb Donston-Miller
Contributing Editor, The BrainYard
Ryan Rutan
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Ryan Rutan,
User Rank: Apprentice
9/13/2012 | 7:33:31 PM
re: 5 Ways IT Can Stall Social
Per my comments above, I worked in an IT department that regularly looked for ways to innovate, and improve the operational efficiency of the enterprise. In short, be more than a traditional cost-center. In my use-case, a pitch was made for allocating global cost center funds (or distributed across multiple cost-centers) to acquire the social business platform, given it touched practically every area of the company (similar to email). This helped alleviate the single point of budgetary failure and gave people a reason to come to the table and discuss how to adopt it in their organization.

I also agree, that IT budget cuts are extremely tough to work with. This is one of the reasons I am excited about the possibilities of Enterprise App Integration. Being able to churn out real value in less time and smartly managing your work queue with quantifiable feedback points that gauge impact to the business. In a perfect world ... shedding the cost-center perception all together. =)
Erin White
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Erin White,
User Rank: Apprentice
9/13/2012 | 5:47:58 AM
re: 5 Ways IT Can Stall Social
There is an efficiency aspect to IT support that needs to be considered before hanging them out to dry for not supporting social. The pressure to keep on doing more with less - less money, less resources - escalates yearly. The IT department may WANT to be able to play with an expanded array of cool new toys, but may not have the funds to do so. And since they are a cost center, not a profit center, whom should we really blame for the constant slashing of budgets?
Deb Donston-Miller
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Deb Donston-Miller,
User Rank: Apprentice
9/12/2012 | 10:36:06 PM
re: 5 Ways IT Can Stall Social
Thank you for this extremely thoughtful and detailed comment! This perspective is fantastic. I would love to speak with you more about his. I can be contacted directly at debra.donstonmiller@gmail.com. I'll try to connect via Twitter as well.

Deb Donston-Miller
Contributing Editor, The BrainYard
Deb Donston-Miller
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Deb Donston-Miller,
User Rank: Apprentice
9/12/2012 | 12:56:15 AM
re: 5 Ways IT Can Stall Social
Thank you for the comment. I appreciate your insight about regulated industries, and I can see where there would be far less freedom and flexibility there. What about internal social networking platforms? Do you think regulated organizations will be/are open to them?

Deb Donston-Miller
Contributing Editor, The BrainYard
wht
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wht,
User Rank: Strategist
9/11/2012 | 8:05:42 AM
re: 5 Ways IT Can Stall Social
This all sounds nice for the users and the IT Dept where you can get away with it. i.e., you can't be so free wheeling at a financial institution or a government agency where legislation, security regulations, and auditors are involved in every tiny step you take. Many consumer products and software apps cannot be used due to privacy or security reasons. Remote or mobile access may have to be carefully planned and executed, or even denied. In many ways our own users are our greatest risk.


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